Overview

Lead Healthcare Experience Designer

Location: Remote - US Work Model: Remote

About the Role

Hyland is building the future of intelligent enterprise software, turning unstructured data into valuable insights using AI. As a Lead Healthcare Experience Designer, you'll dramatically influence our healthcare portfolio across back office, payer, clinical, and enterprise imaging and radiology. We're looking for a designer who thrives in complex environments, proactively identifies opportunities for greater cohesion, and takes initiative. You'll have a strong voice in the work and the chance to create patterns and systems that scale across teams and products — partnering with a sharp, creative group of designers, product managers, and engineers who are thoughtful and deeply knowledgeable in their craft.

We're a diverse, global team that values constructive debate, kindness, and inclusive collaboration. We do our best work when people bring curiosity, humility, and genuine care for one another. This role is remote-first with morning availability starting at 8 AM Eastern for collaboration with European and Indian colleagues, and requires occasional travel to Cleveland or Europe.

Here's What You'll Do

• Partner with senior leaders to shape platform direction, prioritize work, and align design decisions around short and long-term outcomes; collaborate to lead product discovery alongside cross-functional stakeholders, identifying gaps in understanding, strategizing activities to gain clarity, and building consensus
• Work closely with product and engineering to build alignment, translate ambiguity into clear direction, and make smart tradeoffs that address user needs and total cost of ownership; pair with researchers to translate user insights into journey maps, stories, flows, concepts, and interactive prototypes
• Design scalable systems by creating patterns, workflows, and interaction models that hold up across teams, products, roles, and edge cases; apply and contribute to the design system by evolving the component library, patterns, and usage rules with design system partners and leadership
• Drive accessibility as a first-class requirement by ensuring experiences meet WCAG 2.2 AA; build responsive, accessible layouts for complex tasks and dense data including tables, forms, dashboards, search, and settings
• Enable delivery with strong specs by providing annotated design specifications and documentation that detail interaction behaviors and acceptance criteria for developers; follow Hyland privacy, information security, and AI guidelines in all design work
• Lead critiques, mentor and coach others, and model inclusive, constructive collaboration; help teams deliver high-quality, consistent, easy-to-use experiences through shared best practices

Technology Tools

• Figma
• Material Design 3
• Angular Material

Role Essentials

• 5+ years of proven product design experience delivering complex enterprise software with consumer-grade usability and polish, backed by strong examples of shipped work and evidence of impact
• Accessibility expertise with proven delivery of products meeting WCAG 2.1 or 2.2 AA success criteria, including responsive reflow considerations and collaboration with accessibility specialists
• Design system fluency with experience applying and extending a component system, ideally with Material Design 3 and/or Angular Material, with strong judgment around component use, consistency, and scalability
• Strong product judgment with a proven ability to navigate tradeoffs and avoid over-designed solutions, delivering experiences that are scalable, supportable, and efficient to build
• Execution excellence with proficiency in Figma and a track record of producing interactive prototypes and clear specs that enable testing, buy-in, and ease of implementation within Agile product delivery teams

What We'd Like to See

• Experience designing AI-enabled products or model-driven experiences, with an understanding of key considerations like transparency, control, safety, bias, and quality
• Platform and systems design experience with shared capabilities or design patterns used across multiple products, teams, or portals
• Experience leveraging AI in the design process to amplify effort and accelerate delivery
• Research-informed practice with skills in translating qualitative and quantitative insights into flows, prototypes, and iterative improvements
• Proven ability to facilitate workshops and present design direction to audiences spanning product, engineering, and senior leadership, aligning challenges, tradeoffs, and a path to delivery

Pay Transparency

The salary range for this role is $170,000