Community Director

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We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Your Opportunity

The Harbour at Orange Coast College offers an on-campus living experience to the largest institution of the Coast Community College District. Located in Costa Mesa, CA, this third party managed public private partnership enhances the academic community by offering 823 beds of apartment style living. The Community Director plays a pivotal role in administering an exemplary residential life experience and assuring operational excellence. This role provides an exciting growth opportunity for both on- or off-campus student housing professionals looking for a unique role in a vibrant Southern California community.

The Community Director is a customer-centric leader who excels in a fast-paced, agile, collegiate environment. As a part of the Scion team, this position is for a strong community leader and an expert in maintaining the highest operational standards, and expense and revenue performance. This role demands quick-thinking and excellent decision-making, general business knowledge, exceptional leadership and an innate self-drive.

Your Responsibilities

Staff Development and Leadership

• Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
• Collaborate with Learning & Development to train, develop and provide leadership to exceptional team members to ensure the property can operate effectively and to ensure team members are pursuing the next step in their Scion career.
• Accountable for scheduling appropriate property staffing at all times, including after hour on-call shifts, being the primary responder.
• Elevate employee experience through data, conversations and team building to ensure high morale.

Resident Experience

• Oversee and support the Resident Life Function including a team of Residential Life Coordinators and Resident Assistants.
• Implement and maintain Scion’s customer experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, turnover, hiring and developing staff with a customer experience mindset.
• Accountable for monitoring customer feedback via internal surveys and reputation platforms to develop action plans for promptly improving the resident experience.
• Accountable for achieving all unique Key Performance Indicator set for the property.
• Support AGM with escalated resident concerns and assist in de-escalating situations when needed.
• Accountable for achieving revenue targets such as market rates, gain to lease, concessions, and leasing velocity.

Property Administration

• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies with partner departments.
• Engage internal Legal department for vendor management, risk management, court appearance and contract administration matters.
• Conduct quarterly apartment inspections to assess damage and identify property improvements to address.

Facilities & Capital

• Accountable for safe and sanitary community experience for employees, residents and guests including curb appeal, operationally sound facilities, common areas and preventative maintenance.
• Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
• Maintain and audit valid building and system permits to ensure that the property complies with all codes and company standards.
• Responsible for identifying all capital expenditures improvements needed at the property and working with Regional Manager and Facilities & Capital Department on approval and execution of new projects.
• Obtain vendor bids on all projects and gain approval for projects that exceed the budgeted threshold for the property.

Annual Turnover Process

• Proactively plan and execute annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure all team members and vendors have clear goals and expectations to meet deadlines.
• Partner closely with Talent Acquisition to adequately staff the property for support with annual turnover deadlines.
• Forecast and manage financial performance of annual turnover process to keep controllable property expenses within budget.
• Utilize Turnable to create, manage and update electronic turnover board to ensure adequate progress is being