Senior Training & Communications Specialist

Job Posting Closes at 11:59PM on:

07/28/25

Division:

Business Innovation & Technology Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

The Senior Training & Communications Specialist is responsible for leading the strategic development and delivery of technical training and internal communications, aligning with Business Innovation and Technology (BIT) and Jefferson County priorities. Mentor journey level staff by reviewing and assigning workloads, managing projects, and providing feedback. Develop and oversee documentation, support materials, and digital content, promoting continuous improvement and innovation to enhance employee engagement and knowledge sharing.

SCHEDULE:

This standard full-time position can expect to work Monday-Thursday and allows for hybrid work to be performed, both remote and in-office, as determined by business needs.   

COMPENSATION:

Hiring Range: $103,000 - $112,000 USD Annually  

Compensation will be determined based on education, experience, and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, remote work options, flexible schedules and more. For more information, click here for our Total Rewards summary. 

ESSENTIAL DUTIES:

• Lead the development and execution of a comprehensive technical training and internal communications strategy aligned with countywide priorities. Partner with senior leadership to define and promote the BIT brand and articulate long-term organizational learning and communication goals. Evaluate the effectiveness of internal communication and training strategies through KPIs, employee feedback, and performance analytics, and adjust initiatives accordingly.

• Oversee the end-to-end design and deployment of high-impact training programs and communication campaigns for large-scale technical initiatives. Serve as program lead for training and communications on major technology implementations or transformations. Develop and maintain a roadmap of learning initiatives and communication milestones in partnership with IT service management and project teams.

• Provide guidance and mentorship to journey training and communications staff and cross-functional team members, including project managers or communications specialists embedded in BIT or other departments. Manage workload distribution, set priorities, and ensure deadlines and quality standards are met. Act as a point of escalation for training and communications issues, helping to resolve challenges and remove roadblocks to ensure smooth execution.

• Proactively mentor others in building and maintaining positive working relationships, especially during times of stress or change. Approach conflict with directness, kindness, and composure—de-escalating tense situations when necessary and maintaining a calm, solutions-oriented demeanor. Promote a culture of accountability, teamwork, and respect by addressing challenges directly and constructively while supporting individual and team growth.

• Contribute to the development of team workflows, templates, and standard operating procedures to improve efficiency and consistency across deliverables.  Support the performance management process by offering feedback, conducting knowledge-sharing sessions, and identifying professional development opportunities for team members.

• Coordinate and balance multiple concurrent projects, collaborating with BIT leadership to allocate resources based on organizational priorities and strategic initiatives.

• Serve as the primary liaison between the BIT Service Desk and subject matter experts (SMEs) to ensure technical documentation—including job aids, knowledge base articles, FAQs, and video tutorials—is accurate, accessible, and aligned with current systems and processes.

• Lead periodic audits and quality reviews of internal and external-facing support materials to ensure consistency, usability, and alignment with BIT standards. Collaborate with BIT teams and county departments to proactively identify gaps in end-user support resources and develop target