Senior Service Management Consultant-Release Manager

Job Title: Release Manager - Senior Service Management Consultant

Location: Fort Mill, SC

Travel:  25%  

Job description:

We are seeking a highly skilled and motivated Release Management Specialist to join our IT team. As an integral part of the organization, you will be responsible for ensuring the smooth and efficient delivery of software releases, enhancements, and updates. Your expertise in managing the end-to-end release process will be vital in maintaining the stability and reliability of our client’s landscape.  Should have comprehensive knowledge on ITSM Tool (ServiceNow) and Deployment tools (Octopus, AIT etc..)   Should have comprehensive knowledge of CI/CD protocols and DevOps auto deployment tools. They must understand how the CI/CD pipeline works and be able to identify defects early. And Branch Handling: Used for parallel development of different patches of software.       

Key Responsibilities:

Review scopes for major, maintenance, urgent and Emergency release, assign approved changes to release engineers and other teams for QA and prod deployments.   Drive CAB, major, maintenance and daily application prod releases, drive PIR calls and conduct release walkthrough.   Create and publish staging timeline. Request backwards compatibility testing of staging.    Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews   Manage risks and resolves issues that affect release scope, schedule, and quality   Perform risk assessments and implement measures to mitigate potential release-related issues.  Coordinate and communicate release schedules, outage schedules, status updates, and deployment plans to stakeholders and team members.  Monitor and report on release metrics, identifying areas for improvement and implementing best practices.  Maintain documentation, standard operating procedures, and knowledge base related to release management processes.  Stay up-to-date with technologies, industry trends, and best practices, applying relevant knowledge to enhance release management practices.  Create release plan, conduct release walkthrough, Capture output from release walkthrough in release plan,  finalize / publish release plan.

Required Skills:

Desired Skill Set:  Bachelor's degree in Computer Science, Information Technology, or a related field.  8-10 Years of work experience on Information Technology industry  4-5 years work experience in Release Management  Proven experience as Release Manager.  Familiarity with ITIL practices and change Release Management principles.  Knowledge of, and preferably experienced with, Agile/SCRUM methodologies.  Selected candidates should be willing to work on Weekends and extended hours while managing the releases  Excellent communication and interpersonal abilities to work effectively with diverse teams and stakeholders.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustaina