Technical Product Manager

Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!

 

Would you like to meet the Team, see our office and much more? Visit our website: Heineken (heineken-dt.pl).

 

Our dream at HEINEKEN is to help our customers grow by serving them better, faster, and smarter with digital solutions. The last few years have seen a significant increase in the importance of digital solutions in the Commerce area at Heineken. These IT solutions have become a vital component in supporting the company's revenue. To ensure that this trend is supported and the IT in this area continues to grow, the new Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function, is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of the Heineken Commerce and the Hub itself.

 

Your Role: 

 

You will join the Product Engines team which as a group is responsible for delivering capabilities such as order capture, loyalty, trade promotion management and order visibility through Heineken’s diverse route to market.  Product Engines is a part of Global Digital Commerce.  

 

If you are the one for this role, you will lead the value capture of an existing product called Distributor Data Exchange (DDE).  It is used by Heineken’s operating countries in the Africa and Middle East Region (AME).  DDE serves our network of distributors in the region. It requires a driven individual to evaluate, influence and drive the scale up of DDE’s capabilities to more distributors.  

 

You will work with global and regional stakeholders to create roadmaps focused on capturing value. You will work with vendors to translate roadmaps to delivery milestones within budget, ensure application stability and drive seamless integration with other global commerce products. Your leadership will be instrumental in optimizing delivery, maintaining service reliability, and enhancing cross-functional collaboration in our Commerce IT landscape 

 

Your responsibilities will include: 

 

Product Delivery Management: 

• Lead the orchestration of large, complex products delivery spanning multiple solutions and product organizations, ensuring alignment of resources, timelines, and objectives across the organization. 

• Co-create a roadmap for products/solutions (in cooperation with Engineering Managers and Product Managers/Product Owners) 

• Support the end-to-end delivery of products ensuring on-time, high-quality releases with the right priority and a structured release management proc  

• Establish and maintain strong relationships with vendors and operating companies to ensure alignment with business objectives and product roadmaps.  Act as a bridge between your team and the rest of the organization, to align on needs for product deployments (alignment on environments availability and required inputs) 

• Grow and guard effective communication and coordination within the cross-tribe/org product delivery, by establishing communication channels and schedule 

• Monitor vendor KPIs, including SLA compliance, cost efficiency, quality of deliverables, and risk mitigation. 

• Implement structured escalation frameworks to address service disruptions, contract breaches, or non-compliance issues efficiently. 

 

Technology Strategy Alignment:  

• Actively engage in defining and shaping the technology strategy in Commerce landscape, ensuring alignment with business priorities and the organization's long-term technical roadmap. Elevate technology evolution discussions and its impact with relevant stakeholders within the organization 

• Support the Technology Director in implementing technical strategies, ensuring that engineering decisions align with both business objectives and technical standards.  

 

Risk & Issue Management: 

• Oversee the identification and resolution of cross-team i