Consumer Retail Technology Subject Matter Expert

Location: Seattle, WA

We are seeking an experienced Consumer Retail Technologies Subject Matter Expert to join our dynamic team. This role requires a seasoned professional with at least 4 years of experience in managing and supporting retail technology environments. The ideal candidate will have a strong background in system administration, network security, and application support, with expertise in various tools and technologies used in the retail sector.

Key responsibilities:

·       Serve as a subject matter expert in consumer retail technologies, providing guidance and support to internal teams and clients.

·       Manage and deploy patches and updates to Windows systems across the organization, ensuring system security and performance.

·       Monitor and assess the impact of patches on system performance, resolving any issues arising from deployments.

·       Ensure compliance with organizational and regulatory security standards in all technology implementations.

·       Collaborate with IT teams to schedule and coordinate patch deployments and other system updates.

·       Troubleshoot and resolve application issues raised via the ServiceDesk System in a logical and efficient manner.

·       Develop and implement automation scripts to address recurring issues, using PowerShell, Python, or Gantry.

·       Maintain and update patch management documentation and provide regular reports on patch management activities and system compliance.

·       Conduct regular audits of patch levels and system statuses to ensure optimal performance and security.

·       Provide application and production support, maintaining SLAs and standard practices to achieve quality deliverables.

·       Participate in and support P1/P2 strike calls as needed, demonstrating flexibility in work timings.

Required Skills:

·       Bachelor’s degree in computer science, information technology, or a related field.

·       Minimum of 4 years of experience in IT support, with a focus on retail technologies.

·       Proficiency in SCCM, Network Security, Windows, PowerShell, Distribution Points, Tanium, and Marimba.

·       Experience with ticketing tools such as ServiceNow, Remedy, JIRA, and Zendesk.

·       Strong knowledge of computer networking concepts, including IP addressing, DNS, network switches, domain controllers, DHCP, and user access control.

·       Expertise in writing automation scripts using PowerShell, Python, or Gantry.

·       Experience in application and production support, preferably in a multi-vendor and multi-tenant platform environment.

·       Strong verbal and written communication skills, with the ability to articulate complex technical concepts clearly.

·       Flexibility to work during US hours and in 24x7 shifts as required.

Life at Capgemi