Director of Product Operations

 

Why Entersekt

 

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents.

 

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets.

The Ideal Candidate

We’re looking for a strategic, execution-focused product operations leader who can bridge the gap between product strategy and delivery. You thrive in fast-paced environments, are comfortable navigating ambiguity, and have a passion for operational excellence, stakeholder alignment, and measurable business outcomes. You understand how to drive cross-functional collaboration across product, engineering, marketing, sales, and customer success, ensuring our product initiatives are delivered with quality, on time, and with commercial impact.

The Role

The Director of Product Operations will drive the successful delivery, commercialization, and performance of Entersekt’s product portfolio. Reporting to the Chief Product Officer, you will lead planning, execution, and go-to-market coordination for key product initiatives. You will play a central role in ensuring product-market readiness, operational efficiency, and post-launch success through structured tracking, enablement, and optimization practices.

Responsibilities

• Product Delivery & Execution
  • Lead end-to-end planning, tracking and reporting of planned product initiatives, ensuring timely, on-budget, and high-quality execution. Provide detailed, timely updates
  • Develop and manage business cases and project plans in partnership with product managers, including scope, timelines, budgets, and success metrics.
  • Identify and mitigate risks, manage dependencies, develop contingency plans, and resolve delivery impediments.

• Go-to-Market & Commercialization
  • Define and execute GTM strategies in collaboration with Product, Marketing, and Sales.
  • Drive product positioning, pricing, packaging, and launch readiness.
  • Ensure creation of sales and customer enablement tools, product documentation, training, and marketing collateral.

• Cross-Functional Leadership
  • Coordinate internal teams and external partners to align on product delivery and commercialization goals.
  • Foster a culture of accountability, transparency, and continuous improvement.
  • Serve as a strategic advisor to leadership on product performance and market fit.

• Performance Monitoring & Optimization
  • Track KPIs across product development, delivery, adoption, and revenue impact.
  • Lead post-launch product reviews to assess product uptake, profitability, and customer engagement.
  • Continuously refine processes to improve speed-to-market and operational efficiency.
  • Identify, manage and coordinate remediation of product, project and delivery risks.

Success Metrics

• Product Launch Readiness: Ensures product launches are delivered on schedule and aligned with go-to-market (GTM) milestones, demonstrating strong cross-functional coordination and execution.
• Adoption & Engagement: Drives measurable adoption and increased user engagement within defined post-launch timeframes, reflecting successful product-market fit and customer onboarding.
• Revenue Impact: Contributes significantly to net-new revenue through the successful introduction and scaling of new products within the first year of launch.
• Team Readiness: Achieves high levels of sales enablement and readiness across customer-facing teams prior to product launches, ensuring consistent messaging and effective execution.
• Stakeholder