Senior Engineer, Infrastructure

We believe in a world where growth thrives across borders and cultures. Our mission is to guide companies on their journey by providing services and technology that enables global talent management and delivers a human experience.

 

As an Employer-of-Record (EOR) provider, we offer the HR and compliance infrastructure essential for companies to expand internationally. We take care of the complex, behind-the-scenes work, allowing companies to focus on the strategies that drive their success. We are For People, By People. 

 

The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values, they are who we are. 

 

We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.

 

If you are interested in working in a people-centric, global organization, apply below.

 

About the role:  

The Sr. Engineer, Infrastrcuture, supports endpoints, cloud infrastructure, and applications, overseeing Azure, M365, SharePoint, networking, and security tools. Responsibilities include installing, configuring, and maintaining systems, managing Zendesk deployment and support tickets, and contributing to Azure initiatives. The role also provides technical leadership for IT improvement projects and guidance to the Level 1 Support team.  

 

Responsibilities and Duties  

• Perform Azure and Entra ID administration, including identity and access management, conditional access policies, RBAC configuration, and enterprise IAM governance. 

• Administer and support Microsoft 365, SharePoint, and Azure environments, ensuring secure policies, proper role assignments, and reliable performance across all services. 

• Lead Zendesk configuration updates, optimization efforts, and enhancements while partnering with support teams to improve processes, reporting, and user experience. 

• Partner with Information Security teams to validate that enterprise security controls, monitoring tools, and compliance requirements are implemented and functioning effectively. 

• Install, configure, and maintain enterprise applications, endpoint software, and security tools supporting organizational operations. 

• Provide Tier 2/Tier 3 technical support, guiding the helpdesk team through escalations, root-cause analysis, and complex troubleshooting. 

• Manage and troubleshoot Azure networking components, including VNets, subnets, NSGs, VPN gateways, private endpoints, and routing, ensuring secure, reliable connectivity across cloud and on-prem environments. 

• Contribute to security, privacy, and compliance initiatives, including ISO 27001 operational processes. 

• Maintain accurate documentation for systems, configurations, procedures, access controls, and operational runbooks. 

• Generate and deliver regular KPI, system health, and operational performance reports. 

• Lead or participate in cross-functional IT improvement projects involving cloud services, automation, endpoint management, and infrastructure modernization. 

• Assist with onboarding/offboarding processes, ensuring proper provisioning, deprovisioning, and access lifecycle management. 

• Support incident response efforts by providing technical expertise and assisting with remediation, root-cause analysis, and post-incident documentation. 

• Identify opportunities to enhance system reliability, efficiency, automation, and security posture across the environment. 

• Lead Zendesk configuration updates, optimization efforts, and enhancements while partnering with support teams to improve processes, reporting, and user experience 

 

Required Qualifications: