EB Client services Agent

As a member of Securities Settlement Client Services, you will be mainly in interaction and communication with external clients through handling of written queries regarding the settlement of their securities transactions.   Role: 

• Dealing with telephone and written enquiries in contact with international clients. 
• Giving clients the support, they need to get the best out of Euroclear's services. 
• Interfacing with Euroclear's Operations teams to solve problems and keep clients in the loop. 
• Establishing and maintaining effective relationships with clients gaining their trust and respect. 
• Anticipating client’s needs and proposing solutions within the indicated policies and procedures. 
• Taking care of appropriate follow-up (timely, accurately) of all client matters. 
• Ensuring proactive communication with all parties involved. 
• Service excellence and client satisfaction would be the main factors of your day-to-day work.

 Your profile: 

• You must be fluent in English (spoken and written) as it is our corporate language. 
• You have a client-focused attitude with good communication skills. 
• You need to be highly comfortable on the phone with thorough application of tone of voice principles (empathy, timeliness, smile). 
• You deal skillfully and respectfully with clients, and you anticipate their needs and propose solutions within the indicated policies and procedures. 
• You ensure appropriate follow-up (timely, accurately) of all clients' needs 
• You communicate proactively client needs throughout the department/division, or where appropriate company/group. 
• You can establish and maintain effective relationships with clients gaining their trust and respect. 
• You are risk aware and you show respect i any situation. 
• You are open to challenges and able to produce accurate work. 
• You are resistant to stress and able to deal with deadlines in a fast-changing environment. 
• You are a genuine team player. 

  Why join us: Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.   What We Offer:  

• Work closely with inspiring, supportive, and engaged colleagues from more than 80 different countries. 
• Practice your talents in a highly professional international environment. 
• Join a learning and development environment with an emphasis on knowledge sharing and training. 
• Competitive salary and comprehensive benefits such as: 
  • Private medical care 
  • Life insurance 
  • Flexible working hours 
  • Christmas gifts 
  • Employee referral program 
  • Annual bonus 
  • Benefit platform with an attractive dedicated budget 

  New ways of working  Find your own optimal balance within our hybrid working model, where you can connect at the office and benefit from remote working.  Great Place to Work for All  We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. As the team is structured around the Lean principles, it is expected from each team member to be involved in the Continuous improvement process. In this framework, some team projects may be assigned to you, their size evolving with your expertise 

 

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. 
• Practice your talents in a highly professional in