Client Success Sr. Manager

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

What you’ll be doing:

Internal Enablement & Collaboration

• Collaborate closely with Delivery Leadership and Client Partner Leads to align on growth initiatives and ensure alignment with revenue expansion strategies.

• Own and enhance processes that enable leadership and Pod Leads to capitalize on cross-sell and upsell opportunities, ensuring smooth execution of growth initiatives.

• Act as a strategic partner, providing insights and actionable recommendations to internal teams, allowing them to solve challenges and drive client growth proactively.

• Assist in developing and refining internal frameworks that foster collaboration across Client Success, Delivery, and Client Partner teams, ensuring that all growth strategies are effectively executed.

Revenue Growth & Expansion

• Focus on enabling leadership to prioritize revenue growth through cross-sell and upsell opportunities, helping to exceed revenue and cross-sell ARR targets.

• Lead account planning and whitespace mapping efforts to identify potential service expansions and new business opportunities within the Portfolio of clients you work with.

• Regularly analyze account performance data to identify growth opportunities, providing leadership with the insights they need to drive business expansion effectively.

Internal Coordination & Strategic Support

• Collaborate with Revenue Operations and Marketing teams to ensure alignment on growth initiatives, using data and insights to inform strategic decisions.

• Maintain and improve tools and reporting systems to help leadership track the effectiveness of growth strategies, cross-sell initiatives, and account planning.

• Provide frequent updates and performance insights to Delivery Leadership, ensuring alignment on growth objectives and continuous progress on key initiatives.

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. 

Requirements:

• 6-10 years of experience in Client Success, Revenue Enablement, or a related field.

• Proven experience in supporting internal teams and enabling leadership to drive revenue growth.

• Strong strategic and business acumen, with the ability to proactively solve challenges and identify growth opportunities.

• Experience in account planning and whitespace mapping to drive strategic expansion within existing accounts.

• Excellent collaboration and communication skills, with a focus on supporting leadership in achieving growth objectives.

• Analytical mindset with experience leveraging data to inform strategic decision-making and drive growth initiatives.

FLSA Classification: Exempt

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact u