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Pet Center Manager- Livano Town Madison
Gallery ResidentialHuntsville, United Statesfull_timeVerifiedPosted 4 Aug 2025
About the role
Job Title: Pet Center Manager
Department: Property Management
Reports To: Community Director
FLSA Status: Non-Exempt
Position Summary:
If you have a passion for pets, building relationships within a community, and meeting the needs of furry companions, we invite you to apply to this position for our new Pet Center. Responsibilities include overseeing staff, care of boarding and daycare pets (dogs & cats), front desk reception, maintaining cleanliness, ordering supplies, collaborating with the property manager, and ensuring resident satisfaction.
Organizational Responsibilities:
· Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
· Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
· Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
· Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
· Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
· Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.
Essential Duties and Responsibilities:
Department: Property Management
Reports To: Community Director
FLSA Status: Non-Exempt
Position Summary:
If you have a passion for pets, building relationships within a community, and meeting the needs of furry companions, we invite you to apply to this position for our new Pet Center. Responsibilities include overseeing staff, care of boarding and daycare pets (dogs & cats), front desk reception, maintaining cleanliness, ordering supplies, collaborating with the property manager, and ensuring resident satisfaction.
Organizational Responsibilities:
· Journey Visionary: Work with on-site team members to prioritize solutions and provide frameworks that will drive journey metrics.
· Passion & Innovation: Deeply understand issues and opportunities and demonstrate relentless focus on solving them through innovative solutions.
· Organizational Ambassador: Engage with residents, prospective residents, associates, and stakeholders to understand needs and lead with the values of the company culture.
· Project Management: Create and maintain clear and sequenced plans to successfully launch projects.
· Change Management: Experienced in leading cross-functional teams through change programs and projects, leverages frameworks and influence modeling to drive awareness and outcomes.
· Community Service: Participate in activities outside the normal course of daily business that will enhance both the Company and your stature in the marketplace. This includes participation in industry related associations and groups to further your own development and the business goals of the company. As real estate professionals, it is important to take pride in the communities in which we do business and to be active in those communities.
Essential Duties and Responsibilities:
- Manage facility and personnel ensuring client and animal care services are provided in compliance with company procedures.
- Monitor overall Pet Center performance.
- Hire, train, motivate and maintain employee training programs in coordination with Livano Pet Center and employment policies.
- Ensure resources, tools, structures and systems are in place for business operations.
- Employ and maintain operating procedures for assigned service areas.
- Monitor employee performance related to execution of service to expectations.
- Identify slow periods and/or downturns and coordinate with marketing to feature service and turn around performance.
- Handle client service issue escalations in a manner that maintains company’s reputation.
- Create employee schedules and ensure proper staffing levels.
- Resolve human resource conflicts as needed.
- Be thoroughly familiar with all systems and procedures.
- Uphold the image of Livano Pet Center at all times.
- Perform assigned bookkeeping/reporting duties for the business.
- Delegate responsibilities and makes sure delegated tasks are accomplished.
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