Medical Assistant / Patient Service Rep - Headache & Migraine Center

Hourly Pay Range:

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Medical Assistant / Patient Service Representative

• Location: Chicago, IL

• Full Time: 40 hours/Week

• Office Hours: Monday - Friday, 8:30 AM - 5:00 PM. No Holidays, On-Call, or Rotating Weekends.

• Required Travel: to our Glenview Office

 

What you will do:

Provide skilled front office and clinical support to the physician practice and serve as a liaison between the physician and patient to coordinate care. When required, provides direct patient care by working collaboratively with the care team. Functions as a member of the patient’s ambulatory care team while delivering exceptional customer service, ensuring patient safety, privacy and loyalty.  Provide healthcare services under the direction of the Practice Manager and/or designee, and physicians in the NCH Medical Group.

• Document accurately in the EMR and adhere to patient confidentiality standards. This includes obtaining/verifying medical history, medications, allergies, reason for visit, etc.

• Accurate collection and documentation of vital signs with special attention to the geriatric, neonatal and pediatric patients; prepare patients for physician visit

• Utilize the standardized rooming patient protocol in EPIC to complete all required documentation fields including medical history, reason for visit, and questionnaires

• Explain NCH MyChart and guide patient through NCH MyChart activation

• Administer medications per physician orders such as Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies

• Distribute post-care direction(s) prepared by physician to patient

• Assist in procedures as needed including room set up, preparation, clean up, and ensure supplies are maintained for each practitioner. Also responsible for cleanliness of clinical and non-clinical areas such as patient rooms and laboratory

• Assist with obtaining prior authorizations and pre-certifications as needed

• Abstract clinical information into Epic at the direction of the physician or practice manager

• Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items

• Obtain medical records from non-NCH facilities

• Create and open orders per protocol or as directed by provider

• Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standard. Take accurate and complete messages according to protocols

• Provide timely responses to NCH MyChart messages and appointment requests & other In Basket messages. Follow-up on patient issues as appropriate

• Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.

• Complete prescription refills as per practice protocol

• As directed, communicate test results & other information to patients via NCH MyChart or telephone

What you will need:

• High School Diploma or GED required

• Certification: BLS/CPR Certification for the Healthcare Provider required

• Keyboard and computer skills

Benefits (For full time or part time positions):

• Premium pay for eligible employees

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area