Job Description Summary

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals, while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.

Job Description

Roles and Responsibilities

• Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
• Own and manage contract setup, delivery, and financials (Revenue & CM).
• Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
• Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
• Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
• Act as the first point of contact for all contract and customer-related issues.
• Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
• Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
• Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.

Required Qualifications

• Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls.
• Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management.
• 50% travel required and must live within the West Region in one of the following states: Washington, Oregon, Idaho, Montana, Wyoming, North Dakota, South Dakota, Minnesota, Iowa, Nebraska, Colorado, Utah, Nevada, California, Arizona, New Mexico, Texas.

Desired Characteristics

• 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management.
• 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering.
• High proficiency with computer tools (MS Office suite).
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs/projects.
• Ability to document, plan, market, and execute programs.

Pay Transparency

The base pay range for this position is $104,200.00 - 155,000.00 USD Annual.  The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus/variable incentive compensation/equity. ​

This posting is expected to close on June 30, 2025, or when a suitable candidate is identified.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Benefits Available to You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

• Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
• A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
• GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.