Senior Project Manager, Global events

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

 

Why Work for the USTA? 

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

Provide senior-level project management, administrative oversight, and leadership of ticketing operations for USTA Major Events. This position ensures alignment across planning, budgeting, logistics, and revenue generation by integrating project management principles with ticketing and fan engagement strategies. The Senior Project Manager acts as the central liaison between business, facility, services, and engagement lanes, driving efficiency, consistency, and accountability across all major event operations

• Lead project management workflows for National & Global Events, maintaining cross-functional calendars, deliverable timelines, and key milestones.
• Oversee ticketing operations including system setup, pricing, sales tracking, reporting, and fan experience initiatives.
• Coordinate premium seating, group sales, and hospitality packages in collaboration with Partnerships, Marketing, and Business Development.
• Support financial tracking and analysis: budgets, invoices, contract compliance, and revenue reconciliation.
• Ensure all documentation (contracts, budgets, operational plans) is current, accurate, and archived.
• Facilitate communication across internal teams, vendors, and local partners to ensure alignment and timely execution.
• Serve as point of contact for ticketing vendors, customer inquiries, and onsite ticket operations during major events.
• Support data-driven decision-making by providing event summaries, ticketing analytics, and KPI reporting.
• Provide guidance and oversight to coordinators, interns, and temporary staff assigned to projects or events.

 

Who You Are

• Minimum 5 years of experience in event project management, operations, or ticketing.
• Strong organizational, analytical, and leadership skills.
• Proficiency in Google Suite and project management tools (e.g.,Monday.com).
• Knowledge of ticketing platforms (Ticketmaster, SeatGeek, etc.) preferred.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree in Business, Sports Management, or related field required; Master’s preferred.
• This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work.  Any such position must meet the current USTA hybrid/flex requirements as updated from time to time.  Please consult HR for the most current policy.
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• This position is designated as "hybrid/flex" in Orlando and may allow for both remote and on-site work.  Any such position must meet the current USTA hybrid/flex requirements as updated from time to time.  Please consult HR for the most current policy.

 

What We Offer

 At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility:  Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.  
• Comprehensive benefits designed to meet your unique needs:  Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally:  401(k) with employer matching (up to 6.5%), promotional and growth opportunities, and Learning and Development programs to learn on the job
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional ben