HR Shared Services Center Specialist - HR Operations - Austin (Third-party Associate)

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.



TikTok is seeking a Human Resource On-Call Specialist to support our HR Operations team. This role will be instrumental as the primary point-of-contact for our North American based employee's on-call needs as we continue to rapidly grow.



This role is a 9-month temporary assignment. This role will be payrolled through a third-party staffing agency.



Responsibilities:

1. Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and work.

2. Provide insight, first-line support for all routine employee inquiries, and explanation on HR system and administrative activities in support of HR processes.

3. Supports Global HR Centers with summarizing business usage of HR processes, pain points, and knowledge gaps.