IQOS Expert – Heated Tobacco Product

Are you outgoing, energetic, and passionate about connecting with people?

We are seeking a high-impact, consumer-facing Sales Expert to engage legal-age smokers and nicotine users exploring smoke-free alternatives. This role blends in-store consumer engagement, guided trials, product demonstrations, and community networking to drive acquisition, conversion, and long-term retention.

You will represent a leading heated tobacco brand by delivering exceptional product education, personalized demos, and concierge-level support that helps consumers transition confidently and successfully.

Salary 67,000.00 with bonus potential

Brand Representation & Consumer Engagement

• Act as a trusted Brand Ambassador who builds awareness and interest through warm, engaging, and compliant interactions.
• Independently identify, engage, and support adult consumers using a consultative, consumer-first approach.
• Build and nurture a personal network through community connections, referrals, and word-of-mouth.
• Deliver clear, engaging explanations of heat-not-burn technology and the science behind reduced-risk products.
• Conduct high-quality guided trials that help consumers connect with the product experience.
• Use a tailored, empathetic sales approach to overcome objections and guide confident purchasing decisions.

 Retail Channel Support

• Work in key retail stores during scheduled shifts to drive trial, awareness, and sales.
• Provide product expertise and partner closely with retail associates to strengthen advocacy and consumer referrals.
•  Maintain all kiosk assets, ensuring proper placement, visibility, and brand presentation.

• Build strong relationships with store managers and staff to reinforce support and drive engagement.

  Sales Acquisition & Prospecting

•  Proactively acquire new consumers through in-field prospecting, local outreach, community presence, and your personal network.
• Build and maintain a healthy pipeline of consumers using multiple acquisition channels.
•  Convert store traffic into meaningful interactions, guided trials, and sales.

• Manage incoming leads promptly, providing timely follow-ups and high-quality interactions.

  Consumer Retention & HyperCare

• Deliver personalized after-care (HyperCare) to support consumers through their first two weeks of usage.
•  Proactively check in to ensure proper onboarding, usage confidence, and satisfaction.
• Resolve challenges or concerns that arise post-purchase to ensure long-term conversion.

• Maintain strong relationships that fuel referrals and incremental sales.

  Territory Ownership & Execution

•  Take full ownership of your territory’s KPIs, including conversions, guided trials, engagement volume, and retention.
• Execute your schedule reliably and professionally, working independently across designated locations.
• Record daily activity, consumer interactions, and insights with accuracy and attention to detail.
•  Collaborate with your team and manager to share learnings, improve processes, and maximize performance.

Who You Are

• A self-motivated, personable professional with natural confidence and warmth.
• Entrepreneurial and resourceful — always finding new opportunities to engage consumers.
• Experienced in consumer-facing roles such as field sales, retail, hospitality, events, or demos.
• A strong communicator who can quickly build trust, listen actively, and tailor messaging to each consumer’s needs.
• Comfortable working independently in fast-paced environments, especially high-traffic retail stores.
• A problem-solver with a consumer-first mindset and strong sense of ownership over results.
• Licensed driver with a clean driving record.
• Bilingual in Spanish is a plus.

 

Why Join Us

• Play a key role in transforming the future of adult nicotine use.
• Join a supportive team backed by a globally recognized brand.
• Earn competitive compensation with bonus opportunities tied to performance.

• Build your personal consumer network while enjoying independence and autonomy in your day-to-day work