Case Manager - Reception & Placement

OVERVIEW 

The Reception and Placement Case Manager will provide support to new refugees served by the USCRI – Des Moines Field Office. Through the provision of direct services, The Reception and Placement Case Manager will arrange services for new refugees and support them during the resettlement period. This position reports to the Field Office Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Arrange housing, healthcare, social services, service providers and interpretation for newly arriving refugees in Central Iowa; 
• Maintain case files, submit written reports as required;
• Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement;  
• Work to connect clients with supportive community networks and support systems to ensure their long-term integration in the community; 
• Attend stakeholder meetings and work with community partners to learn about resources for refugees and make referrals when needed; 
• Ensure that refugees are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary; and  
• Perform other job-related duties as assigned by supervisor. 

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation.  All job duties indicated is not an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). 

POSITION REQUIREMENTS

• High School degree required; undergraduate degree preferred; 
• Experience in case management or social work preferred; 
• Bilingual/multi-lingual preferred.
• Ability to work as a team member and independently, with high level of self-motivation;  

• Ability to work efficiently in a fast-paced environment, troubleshoot, and follow projects through without loss of attention to detail; 
• Ability to work independently as well as be a team player; 
• Exceptional interpersonal skills, including keen listening ability and relationship building; 
• Proficient in Microsoft Office; 
•  Flexibility to work evenings and weekends on an as needed basis;  
• Must have a valid State issued driver's license, insurance, clean driving record and personal transportation; 
• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace; and
• Dedication to the human rights of refugees, immigrants, asylum seekers, and displaced people. 

TRAINING REQUIREMENTS 

• Satisfactory Completion of USCRI’s Orientation and Training; and
• Complete additional training as identified by supervisor(s), program director or Human Resources

PHYSICAL DEMANDS

• Use of manual dexterity, tactile, visual, and audio acuity;
• Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; 
• Lifting (up to 25 pounds), bending, pulling, and carrying;
• Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements); and 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer.