Customer Experience Intern

<p><strong></strong></p> <p>OANDA is a global leader in online multi-asset trading services, currency data, corporate payments, and FX services.</p> <p>Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award-winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player.</p> <p><strong>Join us and: </strong></p> <ul> <li>Work on an award-winning platform that processes billions of dollars every day.</li> <li>Boost up your career path in a global, multicultural team.</li> <li>Give yourself a chance to develop in Client Experience, Forex Exchange Services, Onboarding, and Funding/Withdrawal areas.</li> <li>Improve yourself and your team through education and continuous learning.</li> <li>Contribute innovative ideas to improve the daily trading experience of thousands of customers.</li> </ul> <p><strong>How we work? </strong></p> <p>Our Sales and Client Experience Teams work globally from different locations. Join us in Krakow to support our US team and act as a front-line point-of-contact for our Customers. You will handle among others teaching our customers about our products, invoicing, payment and Customers' questions and inquiries. </p> <p>We work in a hybrid model - we'd love to meet you in the office four times a month. </p> <p><strong>By the end of 3 months you will learn how to: </strong></p> <ul> <li>Assist and educate customers on FX data products and services offered by OANDA.</li> <li>Provide advanced troubleshooting assistance to customers having difficulty accessing the FX data API and web tools.</li> <li>Assist clients with invoicing, payments and document requests.</li> <li>Work to maintain the standards of the department and ensure that you stay in line with the assigned metrics for the role.</li> </ul> <p><strong>Requirements: </strong></p> <ul> <li>University degree completed or in progress, preferably in Finance, Economics, Accountancy area. </li> <li>Fluent English. </li> <li><strong>Availability to work full time for 3 months. </strong></li> <li>Previous experience Client facing (Sales / Customer Support) or Accounts Receivable role will be a plus. </li> <li>Very good communication skills, maturity and responsibility. </li> <li>Ability to work independently and take the initiative.</li> </ul> <p>OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible. </p> <p>Learn more about our culture <a href="https://www.oanda.com/group/culture/">here</a></p> <p><a href="https://www.instagram.com/oanda/?hl=en">Instagram </a>| <a href="https://twitter.com/OANDA?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor">Twitter </a>| <a href="https://www.linkedin.com/company/oanda/">LinkedIn </a>| <a href="https://www.youtube.com/@oanda">YouTube</a></p> <p> </p> <p> </p>