AS Project Quality Engineer Job

Primary location: Lancaster, Pennsylvania 
Relocation offered: No 
Employment status: Full-Time 
Travel: <10% 
Non-compete: No 

The estimated base salary range for this role is “60.000-90.000" per year.  
Individual pay is based upon location, skills and expertise, experience and other relevant factors

​What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
Personal development to grow your career with us based on your strengths and interests.
A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. 
A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results. 
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Job Output

 

Reporting to the Senior Architectural Specialties (AS) Manager Quality, the Quality Engineer will mainly be responsible for performing engineering duties in support of quality, project risk assessment, customer service, reporting and analysis and process improvement.

   

Essential Duties and Responsibilities include the following. Other duties may be assigned.

 

Quality

• Investigates customer complaints, issues non-conformance reports and monitors corrective action plans.
• Develops Quality Assurance and Design requirements with New Product Development Teams.
• Improves customer satisfaction and reduces product claims.
• Conducts and performs quality assessments.
• Collects and analyzes data for claims and quality.
• Provides product technical support to AS Project Coordinators and Project Managers.

 

Project Risk Assessment

• Evaluates incoming orders for custom ceilings and walls.
• Assesses manufacturing resource needs in terms of materials and factory capabilities.
• Determines manufacturing risks (new product, new process, new suspension method).
• Implements countermeasures to offset risks and ensure on-time quality products to jobsites.

 

Customer Service

• Develops an understanding of customer needs and takes actions to ensure that such needs are met.

• Effectively communicates proposed solutions to internal customers, management or other interested parties through written proposals and oral presentations.
• Establishes collaborative relationships through the organization and with suppliers to work cooperatively to resolve issues and concerns.

 

Reporting and Analysis

• Compiles and analyzes statistical data to develop policies, procedures, methods, standards and reports for AS supply chain. 
• Provides monthly updates to Key Performance Indicators and Dashboards.
• Develops business insights based on analysis of results and communicates key findings to management to facilitate data driven decision making.
• Provides analytical and reporting capabilities to procurement and sourcing initiatives.

 

Process Improvement

• Supports Quality Improvement and Process Improvement initiatives.  Leads and facilitates ad-hoc improvement and project teams.  Seeks to improve processes and quality, making recommendations as appropriate.
• Participates in Capacity Building activities at Internal and External suppliers.
• Assumes ownership of ongoing cost savings initiatives, including implementation, tracking and measurement.

• Administers and maintains supply chain document management solutions both internally and between AS and suppliers.
• Creates, updates and maintains standard work process documentation.

 

Travel:  Moderate; approximately 20%

 

Qualifications

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements li