Jobs and Careers

Federal Work Study - Customer Service Specialist/Welcome Center Receptionists

Greenville, United Statesfull_timeVerifiedPosted 31 Jul 2026

💰 $20,000/yr

About the role

Position Information

Advertising Department STUDENT LIFE Academic Term/Year FALL 2026/SPRING 2027 Position Title Federal Work Study - Customer Service Specialist/Welcome Center Receptionists Posting Number 08454 Position Number 08454 Student Job Category Student - Federal Work Study On-Campus Position Location On-campus City Greenville State NC Number of Vacancies 5 Rate of Pay $10.00/hrly FLSA Status FLSA Non-exempt Will the position be subject to the CBC policy? No Job Description

ECU Department of Student Life is currently seeking several Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities listed below.

Welcome Center Receptionist must work a minimum of 12 hours per week including weekend shifts. All receptionists work weekend shifts. Responsibilities include:

· Administrator: Complete all necessary paperwork and forms, maintain logs, and complete tasks as required. Attend scheduled shifts and know the staff manual protocols.

· Customer Service: Acknowledge and greeting students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guest of the University to connect each to resources as appropriate. Assist with navigating through campus. Keep the Supervisor informed. Help create a welcoming environment.

· Clerical Aid: Be able to file records, maintain records, and logs. Answer telephone calls and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc.

· Event Set-up: Assist with Student Center event setups as needed, including the setup of tables, chairs, etc. Must be able to lift 10-20 lbs.

· Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.

· Team Member: Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all Student Life employees.

· University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent Student Life and ECU positively.

As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:

· Effective Communication

· Accountability/Integrity

· Professionalism

· Problem Solving/Effective Reasoning

· Initiative

· Conflict Resolution

· Teamwork

· Adaptability/Resiliency

· Organization/Planning

· Technical Skills

· Career and self-development

· Leadership

· Critical Thinking

GPA Requirement Minimum of 2.0 Preferred (Majors, Experience, GPA, etc.)

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as with local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

License/certification required Special Instructions to Applicant

Please upload your Federal Work Study Authorization Form, cover letter, resume, and a list of 3 references.

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS, students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610).

Additional Instructions to Applicants

Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement.

Quick Link for Direct Access https://ecu.peopleadmin.com/postings/95864 Open Date 07/31/2026 Close Date 09/14/2026 Open Until Filled