Director of Event Services| CFG Bank Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Events reports directly to the Vice President of Operations. The position will be responsible for enhancing the experiences of our guests, employees, and stakeholders.  This dynamic leader will be responsible for developing, executing, and the continuous evaluation of aspects of the arena for all assigned arena events.  This individual will create and enforce a vibrant customer-focused culture among all key-stakeholders, CFG Bank Arena managers and employees.  The successful candidate will be a hands-on professional who enjoys rolling up their sleeves and working as part of a team.  The goal is to ensure we become and remain the industry standard for excellence and ensure that all our guests and staff have exceptional experiences.

 

This role pays an annual salary of $95,000 to $100,000 and is bonus eligible.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until November 1, 2024

About the Venue

#4 Worldwide Highest Grossing Venue - Billboard

#4 Venue of the Year in North America – Venues Now

CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

Essential Duties & Responsibilities:

• Oversee the planning, implementation, direction and management of all functions and resources within the Event Services department while creating and enforcing a customer-focused culture at the CFG Bank Arena.
• Advance events with clients/tenants to ensure all aspects of event are planned and covered which includes, but not limited to, staff schedules, IATSE calls load-in/load-out times, catering coordination, operational requirements, show rentals, EMS/Police/Fire coverage and technical requirements for approximately 120 events annually.
• Prepare and update all CAD drawings for events.
• Conduct staff, planning, and operational meetings to ensure smooth coordination of services to events.
• Prepare and review all event related expense estimates (labor, rentals, permits, etc.) and work with the Director of Finance to ensure all costs are accurate and provided in a timely manner to promoters.
• Inspect and complete checklists for all event spaces prior to events loading-in and post load-out.
• Update as needed and provide CFG Bank Arena tech manual to promoters.
• Works closely with Director of Security and Director of Guest Services to help create and oversee best Guest Service policies and practices for CFG Bank Arena.
• Work closely with the Director of Operations to ensure all facility needs are communicated and setups are completed correctly by deadlines.
• Coordinate and schedule for all necessary permits for any/all event related needs.
• Oversee IATSE and wardrobe unions, including contracts, scheduling, and enforcing building policies.
• Create reporting procedures to help review and analyze feedback, identify trends, and data analytics for process improvements for both promoter experience and operational improvements.
• Develops and maintains effective working relationships with clients, partners, and all Stakeholders. Work proactively in these relationships. 
• Resolves any complaints or concerns.
• Work closely with VP of Operations in overview of expenses within annual approved department budget.
• Respo