Sr. Service Center Manager

Are you a strong leader who’s ready to drive exceptional service in a dynamic environment? Do you take pride in your ability to increase workflow efficiency and inspire others to achieve their best? If you have a passion for leadership, strategic decision-making, and possess a top-notch service-related mindset, we have the perfect opportunity for you! Join our team as our new Sr. Service Center Manager in our Ridgeland, MS office and take your career to new horizons with us.

The Sr. Service Center Manager (SSCM) works with the Director of Facilities and Operations managing twenty-five locations across the United States. This is an in-office position.

What You’ll Do:

• Vendor Management - Manage external contractors and vendors performing various services
• Process Improvement - Develop processes for Service Center operations focused on streamlining workflows and enhancing productivity
• Knowledge Management - Create and maintain systems for managing and sharing Facility knowledge while ensuring supporting staff are trained and aware of Firm protocols
• Project Management -Manage production projects and collaborate with department managers to ensure timely completion; Assist with facility-related projects, such as renovations, construction buildouts, and both large and small moves
• Supervise Staff - Lead and manage the Department’s supervisory team of other support staff
• Budget Management - Participate in creating the Facilities Department annual operational budget
• Safety and Security - Implement and maintain safety protocols, emergency preparedness procedures, and manage the access control platform across all locations
• Space Management - Work with Director and Regional Managers on space allocation, planning, and utilization
• Maintenance Management - Oversee the maintenance and repair of office equipment and infrastructure
• Communication and Reporting - Communicate effectively with internal departments, vendors, and senior management

What You Bring:

• Bachelor’s Degree in Business Administration, Management, or related field or five years of experience serving in office management or administrative leadership roles.
• Experience in legal operations, legal administration, or a related field.
• Ability to travel out of state 3 to 5 days a month.
• Prior experience with budgeting, invoicing, and financial reporting (experience in legal operations, legal administration, or a related field is a plus)
• Excellent written and verbal communication skills.
• General knowledge of HR procedures related to employee onboarding and conducting yearly performance reviews.
• Demonstrated ability to self-supervise.
• Experience managing vendor contractual agreements.
• Strong interpersonal skill with demonstrated experience managing difficult time sensitive situations professionally.
• Experience managing a staff dispersed over a large area of operation.
• Strong analytical and problem-solving skills: Ability to analyze data, identify issues, and develop solutions.
• Excellent communication and interpersonal skills: Ability to communicate effective