Sr Application Engineer (Project Hire)

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Ticketing Application Team is responsible for ensuring the various guest, parking, and valet entry systems are delivering a stable and fast service, whether it is E-commerce or at a POS. As a member of the team, you will help build, troubleshoot, and operate a wide variety of applications and ensure system uptime, responsiveness, and security. Bring your communication skills as you will interact with team members across the IT and business landscape and have an opportunity to be a direct contributor to exciting and new technologies.

The Sr. Application Engineer role is an application owner and technical lead for projects. In addition, the Sr. Application Engineer will provide technical support relating to park ticketing systems. Sr. Application Engineers play a critical role that may include the analysis of business needs, research of potential solutions, leverage enterprise systems, coordinate, and drive solutions with third party vendors, collaborate on standard operating procedures, and transition support to the Parks Operations teams. You will work with a high-performance team that operates cross coasts which consists of Financial Analysts, Business Analysts, Operations Management, Engineers, Sr. Engineers, Lead Engineers, Architects, Project Managers, and Quality Engineers on deploying, operating, and contributing to new innovations as well as working on stabilizing, monitoring, and improving existing systems.

Responsibilities

• Provide L2 to L3 support for day-to-day systems operations
• Provide 365-day 24/7 to support the year-round business of Universal Studios Hollywood Theme Park operations including holidays and weekends; Support requires an on-call rotation within the team
• Provide support for various hardware and software maintenance
• Analyze, design, document, and configure existing applications
• Ensure support queue is effectively managed and maintained via ServiceNow and Jira
• Collaborate with business stakeholders to establish proper standard operating procedures
• Collaborate with Leads, Project Managers, and Business Analysts in planning and supporting new technologies
• Collaborate with Quality Engineers to ensure proper testing and performance testing is completed before rollout
• Coordinate with other technical staff (Internal and external) to provide expertise toward driving solutions
• Ensure proper communication is sent to all business stakeholders, technical staff, and executive team
• Assist in the definition, configuration, support, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
• Hybrid office schedule - 3 days on premise, 2 days remote; subject to change

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal b