Senior Solutions Engineer - Enterprise - Multiple Roles (Remote, Americas)

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward

Job Description

About the role

We help people achieve independence by making it easier to start, run, and grow a business. We believe the future of commerce has more voices, not fewer, so we’re reducing the barriers to business ownership to make commerce better for everyone.

This year, Shopify innovated specifically for the Enterprise by building and announcing Commerce Components. Partnering with Sales, our Enterprise Solutions teams work directly with prospective clients to help them develop, strategize, and drive their commerce strategies. 

As a part of the Shopify Revenue team, the Enterprise Solutions Engineer role brings business value, technical aptitude, and product expertise. If you are drawn to a constantly innovating product PaaS and to solutioning for technical and business challenges with prospective enterprises, this job is for you. 

You will be part of the founding enterprise solutions engineering team, and have the unique opportunity to shape the enterprise commerce strategy of our biggest, coolest new clients and bring that unique perspective back to our product team.

Qualifications

• Min 3 years of client-facing experience at the Enterprise level
• Min 3 years of experience in Solutions Engineering or Pre-sales Consulting 
• Solid understanding of cloud-based technologies, SaaS and PaaS fundamentals
• Solid understanding of technical strategy as it relates to operating and growing commerce businesses
• A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals.
• Passion to collaborate in a team-selling environment and share your expertise to help others learn
• Executive experience in consulting business & technical c-suite decision makers
• Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• A personable video conference presence with confidence and the ability to control the virtual room
• Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis.
• The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!

Preferred Qualifications:

• Experience in storefront design and implementation 
• Solid understanding of Commerce related concepts such as headless, SEO and omni-channel
• Skills with front end web development (HTML, JavaScript, CSS, Liquid, Hydrogen, React, Remix, Next.js or other JS frameworks) 
• Familiarity with development lifecycles, version control systems and development environments (git/Github is an extra plus)

Expectations:

• Own the technical relationship with our most strategic and largest prospective clients
• Partner with Enterprise Sales in leading requirements discovery, solution presentations, Proof of Concept builds and various workshop formats
• Become an expert on Shopify’s platform, application ecosystem and integrations
• In-depth Shopify knowledge suitable to engage with technical and non-technical clients to