Social Work Assistant

About the Role

The Social Work Assistant is responsible for assisting and managing a caseload of participants working in close coordination with the Seen Health Interdisciplinary Team  (IDT) and Social Worker. The Social Work Assistant functions as a liaison between the  participants, their family members, and the IDT assist participants by offering advice, implementing treatment plans, coordinating community services, and completing necessary  paperwork. The Social Work Assistant collaborates effectively with colleagues and  stakeholders to promote the Seen Health values, team culture and mission.

Responsibilities 

• Assist Social Workers (MSWs) with daily tasks that may arise. Escalate to MSW or identified appropriate staff member as needed.
• Establish rapport with participants and families to provide psychosocial support.
• Complete IDT care plan reviews with participants and family members within regulatory  time frames.
• Deliver and document social work interventions as agreed upon in the participants’ care plans including but not limited to check in calls, arranging necessary resources and services, and assisting with care transitions, and case management. 
• Participate in IDT adhoc and care conference meetings to provide input, and function as the administrative support to MSW to include transcribing meeting notes and documentation as needed.  
• Remain alert to pertinent input from other team members, participants, and caregivers and update the IDT/Social Worker promptly of any changes in participants’ condition or  psychosocial status.
• Connect participants or families with social and community services. Arrange meetings with relevant agencies, while serving as the advocate for our participants every step of  the process.
• Assist with completing grievances, appeals incident reports, APS reports, and other quality and compliance requirements as needed. 
• Maintain an up-to-date roster of relevant agencies.
• Complete discharge planning with participants and or family members when participants disenroll from the program, present to IDT, and provide appropriate documentation to  medical records timely.
• Provide administrative support to MSW for educational in-services to staff, participants, and caregivers/families regarding psychosocial aspects of aging and related issues
• Participate in end-of-life care coordination and support.
• Conduct home visits, hospital visits, skilled nursing visits, as necessary.
• Demonstrate ability to assist participant or family member with completion of identified  application and community assistant programs. Will include but limited to benefit  renewals, housing, DMV needs, utility bills, and other community support needs.
• Complete all required documentation in a timely and accurate manner. 
• Protect privacy and maintain confidentiality of all company procedures and information about team members, participants, and families. 
• Follow Seen Health policies and procedures and participate in any required Quality Improvement activities, staff training and meetings.

Qualifications

• High School Diploma or Equivalency.
• Associate’s Degree in Social Work, Human Services, Social Science, or relevant field preferred.
• Valid State Driver’s License with a clean DMV record.
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