Team Lead Patient Access (Wednesday 4 PM to 10 PM, Thursday to Saturday 10 AM to 10 PM)

Team Lead Patient Access / Customer Service Representative

On-Site: Austin, TX | Ascension Seton Medical Center Austin
Shift Schedule: 4 PM to 10 PM Wednesday, 10 AM to 10 PM, Thursday to Saturday

Are you passionate about helping people during critical moments while building a career in healthcare customer service? We are the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.  At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

As a Team Lead, Patient Access Representative, you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. 

This is more than registration - it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

What You’ll Do: 

• This position coordinates patient access activities, such as registration, billing, and scheduling. Assists management in establishing and implementing departmental goals.

• This role serves as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements.

• Provide exceptional customer service and assist patients and families with the check-in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answering questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays, and provide cost estimates when applicable 
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow 

What We’re Looking For: 

·       Exceptional customer service experience, communication, and interpersonal skills 

·       Strong composure and professionalism in a fast-paced environment 

·       Ability to multitask and prioritize quickly with high attention to detail 

·       Comfortable with shifting priorities based on patient needs 

·       Experience with patient access, medical registration, insurance verification, or front desk is required for the Team Lead role

·       High School Diploma or GED

·       Ability to pass a background check, drug test, and meet vaccination requirements

 What You’ll Gain: 

·          Experience in healthcare administration & patient access 

·          Exposure to revenue cycle, insurance processes, and hospital operations 

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