Enterprise Account Manager (Safety)

Company Description

VERSANT is a leading force in news, sports and entertainment - home to iconic and trusted brands that inspire, inform, and delight audiences. Our unique combination of content, technology and services enriches the cultural fabric, igniting passions, sparking conversations, and connecting people to what they love most.

As an independent, publicly traded company, VERSANT brings together powerhouse cable networks - including USA Network, CNBC, MS NOW (formerly MSNBC), Oxygen, E!, SYFY, and Golf Channel - with dynamic digital and direct-to-consumer brands such as Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. Together, these businesses reflect our commitment to delivering exceptional experiences across every screen and service.

VERSANT is an industry-changing media company fueled by innovation and an entrepreneurial spirit. With a strong foundation and a forward-looking vision, VERSANT empowers creativity, embraces change, and drives connection in an ever-evolving world.

Job Description

This role is part of our Youth & Recreational Sports division, which is comprised of technology platforms, such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

In this role, you will specifically support our SportsEngine platform and enjoy supporting customers and selling, this is the job for you. As a strong team player, you will be responsible for providing unparalleled service to our existing customer base. Specifically, focusing on renewals, product/feature add-ons, increasing customer engagement and securing customer referrals.

Read on to learn what you will do to be successful in this role:

• Foster relationships with Enterprise Safety accounts and be a strategic partner for their Risk Management policy
• Ensure a strong partnership with the Implementation and NCSI Operations teams to onboard clients.
• Partner with marketing and product teams to address specific client needs and deliverables
• Hold regular account reviews with your territory and promote adoption of all Safety tools
• Be a industry expert in all Safety products and willingness to consult with all Enterprise accounts
• Provide consultative feedback/advice to help create the best possible experience for our customers and their entire organization
• Continue to gain advanced product/industry knowledge while developing sales skills to better assist customers
• Act as a leader within the Account Management division, being open and willing to teach your peers
• Ensure that any statement of work (SOW) and service level agreements (SLAs) included in agreements are executed to or above customer expectations.
• Foster a team atmosphere - support your teammates and share lessons learned
• Maintain accurate daily record of sales activity using Salesforce.com
• Meet and/or exceed department metrics and goals
• Other duties as assigned

Qualifications

Basic Qualifications

• Excellent written and verbal communication skills
• 4+ years of experience in sales, account management, and/or customer service
• Strong work ethic with the ability to manage time effectively and drive growth within an assigned territory
• Proven ability to multitask with consistent, timely follow-through
• 2+ years of experience in the background screening industry
• Strong written and telephone skills required

Desired Characteristics

• College degree or equivalent experience
• Strive for honesty, transparency, and accurate communication - always overdeliver
• Able to exercise independent judgment while taking great pride in your work
• Empathetic, solutions oriented and a true passion to service customers
• Ability to embrace change and thrive in situations where there is no “paved path
• Sales experience within software (SaaS)