Order Management Senior Analyst (Spanish Speaker)

<ul><li>Location: Budapest, Hungary</li></ul><h1><br/>About the job</h1><p></p><p>Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the </p><p></p><p>We’re an innovative global healthcare company that helps the world stay ahead of infectious diseases by delivering more than 500 million vaccine doses a year. Across different countries, our talented teams are exploring new technologies to protect people and promote healthy communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.</p><p></p><p>Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.</p><p>Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.</p><p>We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Services (SBS) has doubled in size and increased its scope.</p><p>As one department within SBS, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.</p><p></p><h2><b>Main responsibilities:</b></h2><ul><li><b>Order taking:</b> Timely and accurate creation of customer orders received from different channels eg EDI, email, .. in the ERP. For email orders, review order creation in Esker</li><li><b>Order validation and acceptance</b>: Perform necessary checks based on incompleteness, blocks, reason for rejections. update orders in case necessary</li><li><b>Order allocation:</b> Automatic quantity allocation to orders based on stock availability, product allocation setup and customer prioritization. Follow customer fulfilment indication in case order allocation needs to be updated. Backorder processing. For non-confirmed order lines backorder processing through reprocessing or closing is being performed automatically or manually</li><li><b>Delivery processing:</b> Generating deliveries on time with all necessary information and communicate them with the warehouse to initiate the distribution process</li><li><b>Invoicing:</b> Successful creation of invoice and accounting document and communicate to the customer</li><li>Contacting customers in written and internal stakeholders via Sales Force</li><li>Answer customer queries via Sales Force</li><li>This activity is driven by “first call resolution” practice especially for requests</li></ul><p></p><h1>About you </h1><p></p><h2><b>Experience</b>:</h2><ul><li>At least 2-4 years´s experience in Customer service, Order Management, Customer Contact Management, Order to Cash contract &amp; commercial conditions management or similar (essential) preferably in Pharma</li><li>Experience in running services within a Business Services organization (advantageous)</li><li>Experience in in transition project (advantageous)</li><li>Good business acumen (advantageous)</li><li>Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)</li><li>Hands-on experience of SAP (R3/S4)(essential), SD module (advantageous)</li><li>Knowledge of Microsoft Office and expertise of MS Excel (essential)</li><li>Experience with Case management tool (advantageous)  </li><li>Interpersonal</li><li>Strong professional knowledge of Order and Customer Contact Management</li></ul><p></p><h2><b>Soft skills</b>:</h2><ul><li>Ability to interact with customers and neighbouring functions in a professional manner (essential)</li><li>Attentive to customer needs and feedback (essential)</li><li>Ability to work autonomously and take ownership of tasks and processes (essential), capable to handle professional situations independently</li><li>Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)</li><li>Ability to act as mentor, or advisor towards the medior or junior level team members</li></ul><p></p><h2><b>Education</b>:</h2><ul><li>Diploma on <span>Economics/Trade/Foreign</span> <span>Trade/Logistics/Finance</span></li></ul><p></p><h2><b>Languages</b>:</h2><ul><li>Excellent English and Spanish in written and verbal</li><li>Other European language is advantageous</li></ul><p></p><h1>Why choose us?</h1><ul><li>Bring the miracles of science to life alongside a supportive, future-focused team</li><li>Discover endless opportunities to grow your talent and drive your career, whether it’s through a promo