Lead Care Navigator

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We're currently looking for independently licensed mental health professionals to join the Care Navigation team (LCSW,LMFT, LPC, LICSW required).

This role requires flexibility for occasional shift changes, availability to work holidays, and rotational weekend on call availability for leadership support. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. 

The required shift for this opportunity is a split shift with the following hours: 

• Saturday to Sunday: 9am - 5pm ET
• Wednesday to Friday: 1pm - 9pm ET

What you’ll be doing:

• Maintains Care Navigation calls and activities (50%)
• Serves as a resource: monitors slack care operations channels to assist clinical, care support and provider ops teams
• Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team
• Assists with outreach or follow up for escalated and situations as needed
• Coordinates training and mentoring of new hires and for existing team members as assigned
• Monitors multiple system views and assigns outreaches and follow ups appropriately
• Assists with daily work balancing
• Monitors phone queue availability
• Provides constructive feedback to team members and to the clinical leadership team
• Problem-solves and assists with high touch and escalated/sensitive calls, as well as crisis situations, concerns, or issues. 
• Provides feedback and advice on team/product/technology/service improvements and assists with implementations
• Facilitate team meetings, as needed
• Assist with system issues/outages
• Participates in special projects, workgroups, or other assignments
• Some holiday coverage and on-call leader rotation
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What success looks like in this role:

• Member Satisfaction
• Conversion to Care
• Quality
• Adherence

What we expect from you:

• LCSW, LPC, LMFT, or equivalent independent clinical mental health licensure firmly required
• 3+ years of mental health/substance use disorder experience required
• Crisis line experience required
• Leadership experience preferred
• Collaborative and solution-focused 
• Excellent multi-tasking and communication skills
• Fully engaged and free from interruptions for the duration of shift
• Willing to serve as a subject matter expert, especially in After Hours specific processes and resourceful in seeking information from various sources.
• Tech-savvy: very comfortable adopting new technologies and platform