Customer Service Representative

Job DetailsJob Location: A.F. Wendling, Inc. - Buckhannon, WV 26201Position Type: Full TimeSalary Range: $15.00 HourlyJob Shift: DayPOSITION SUMMARY:

A Customer Service Representative plays a crucial role in ensuring the satisfaction and retention of customers by providing prompt and effective assistance. They serve as a point of contact for customers, addressing inquiries, resolving issues, and processing orders or requests. Customer Service Representatives must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to deliver exceptional service and uphold the reputation of A.F. Wendling’s. 


Essential Duties and Responsibilities:

•    Serve as a point of contact for customers via phone, email, or in-person interactions.
•    Respond promptly and courteously to customer inquiries, providing accurate information and assistance. 
•    Resolve customer issues or complaints in a timely and efficient manner, escalating complex issues to appropriate channels as needed.
•    Collaborate with other departments, such as sales, logistics, and finance, to address customer needs and ensure timely resolution of issues.
•    Process orders, returns, and exchanges according to company policies and procedures.
•    Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.
•    Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.
•    Ability to problem solve quickly and creatively.
•    Goal-oriented and driven self-start who can work independently within a team environment.
QualificationsEducation and/or Work Experience Requirements:

•    HS Diploma or equivalent, 
•    Experience in Customer Service
•    Basic Computer knowledge including understanding of Microsoft Excel, Outlook, and Teams
•    Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
•    Excellent interpersonal skills and the ability to empathize with customers.
•    Problem-solving skills and the ability to think critically and analytically.
•    Ability to complete tasks under standardized situations with occasional variables.

Physical Requirements: 

•    Physical ability to lift, carry, and position:  up to 20 lb.
•    Must be able to work at a desk for extended periods of time.
 

Work Environment:

•    Work hours may vary, or change based on department requirements.
•    The job is primarily performed in an office environment.
•    The noise level in the work environment is typically low.