Claims IT Platform Director - GenAI

Claims IT Platform Director - GenAI
 

Be part of something groundbreaking 

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.  

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.  

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you. 

Who we are 

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.  

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a Claims IT Platform Director - GenAI you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.  

How you will create impact

The Claims IT Platform Director – GenAI oversees end-to-end delivery of technology initiatives across multiple business applications and/or mid-sized programs in the Claims space. This leader will be responsible for successfully planning, executing, and delivering technology projects that align with claims business objectives while managing cross-functional teams.

What you need to know

Knowledge of Claims Processing: Success in this role requires a deep understanding of Claims processes, systems, and pain points, paired with the ability to drive scalable technology change.

Cross Functional Skill-set: Ability to work cross-functionally with IT, Claims Operations, and Claims business leaders to define priorities, gather requirements, and deliver impactful solutions.

Strategic Project Execution: Responsible for planning, coordinating, and delivering technology initiatives on time, within budget, and to specified quality standards. Develops delivery roadmaps that align with enterprise technology strategy and business objectives.

Team Leadership: Builds, mentors, and leads high-performing cross-functional delivery teams that may span multiple geographies. Creates a culture of accountability and continuous improvement, providing clear direction and removing barriers to success.

Stakeholder Management: Establishes strong relationships with business stakeholders at all levels, effectively communicating project status, managing expectations, and ensuring solutions meet business requirements. Acts as the bridge between technical teams and business partners.

Delivery Methodology: Champions appropriate delivery methodologies (Agile, Waterfall, or hybrid approaches) based on project requirements and organizational context. Implements best practices and governance frameworks that optimize delivery outcomes.

What we’re looking for

Scope and Impact:

- Manages end-to-end delivery of multiple concurrent initiatives spanning either operations or technology

- Key contributor to strategy governance, standards, processes, and practices

- Drives business value through successful project implementation either in operations or in technology

Problem Solving:

- Identifies and resolves complex delivery challenges that may span multiple teams or systems

- Leverages expert problem-solving skills to remove obstacles to project success

- Creates innovative solutions to unclear situations utilizing deep delivery expertise

Autonomy and Decision Making:

- Makes strategic decisions regarding project scope, resource allocation, and risk mitigation

- Decision-making authority extends across cross-functional teams spanning business, technology and operation stakeholders

- Sets priorities and sequences work to achieve business objectives with minimal oversight

Leadership:

- Demonstrated success managing competing priorities in high-v