Software Development Manager III - Wallet Tools

Company Overview

ID.me is a high-growth enterprise software company that simplifies how people prove and share their identity online.  The company empowers people to control their data through a portable and trusted login, which means they don’t need to create a new password when visiting sites that have the ID.me button.  ID.me’s digital identity network has over 117 million registered members, and is used by fourteen federal agencies, agencies in 30 states and over 600 corporations for secure identity proofing and verification.

ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. In addition to helping people control their credentials and data, the company’s “No Identity Left Behind” initiative strives to expand digital access and inclusion for all people. The company offers multiple pathways to identity verification – online self-serve, live video chat agents, and in person.  ID.me is passionate about building a robust identity network that does not compromise access for traditionally underserved groups.

ID.me has received numerous awards including Deloitte’s 2023 Technology Fast 500, Washington Business Journal’s Fastest Growing Companies, Entrepreneur Magazine’s 100 Brilliant Companies and Wall Street Journal’s Startup of the Year finalist.  In recent quarters, ID.me announced it raised $132 million in Series D funding, led by Viking Global Investors with participation from CapitalG, Morgan Stanley Counterpoint, FTV Capital, PSP Growth, Auctus Investment Group, Moonshots Capital, and Scout Ventures. ID.me’s most recent round brings the total investment in ID.me to over $275 million since its founding in 2010.

Role Overview 

ID.me is looking for a Software Development Manager III - Tools to add to our rapidly growing Internal Tools product engineering team. In this role, you will implement small to medium features across the full stack independently, while collaborating with the team on larger projects. You’ll have the opportunity to influence user experience through experimentation and data analysis. You’ll use your passion for quality and task automation to write performant, maintainable, well tested code. You will work closely with cross functional teams, including engineering, product, data, operations, and senior leadership to achieve your goals.

The Tools team is responsible for applications utilized by Member Support, Fraud Operations, and other critical ID.me teams to assist members with identity verification, fraud, and general support. The team advocates and paves the way for automated testing, observability, and other initiatives across the organization. On this team you will have the opportunity to build systems at scale, query large data sets and collaborate with key internal stakeholders to build functionality that directly impacts internal and external users.

**This role can be based in either Sunnyvale, CA or Tysons, VA

Responsibilities

• Build and manage a team of 4-10 engineers.
• Coach and guide the professional development of your team members by providing regular feedback in 1:1s and performance management through quarterly and yearly reviews.
• Exert significant influence on the overall vision and long-term goals of the team by participating in roadmap planning with engineering and product leadership.
• Collaborate with team members, product managers, other engineering teams, and leadership stakeholders to solve the right problems and build the best solutions for customer needs.
• Provide oversight for high level technical discussions and decisions and act as a mentor to other engineers through code reviews, architecture document critiques, and leading cross team knowledge sharing forums.
• Act as application owner by shipping releases, participating in on call rotations, and leading the charge on incident response.
• Be willing and able to occasionally jump in, debug, and write code to accelerate the team. Will not own features as a manager, but should be able to contribute strategically when needed.
• Plan and manage engineering resources to achieve predictable roadmap delivery, iterating and managing the sprint schedule and backlog as priorities change and escalations occur.

Qualifications 

• At least 2 years of experience managing a team of 4+ engineers.
• 5+ years developing web applications using Java, Ruby, Javascript, Go, Python, or C++.
• Experience with relational databases such as PostgresSQL or MySQL.
• Proven ability to avoid costly product and engineering decisions.
• Experience operating in any Agile environment (Scrum, Kanban, SAFe, etc.) and leveraging p