Parts Customer Care Rep

Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

PARTS CUSTOMER CARE REPRESENTATIVE

 

Job Responsibilities:

 

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

 

Qualifications:

 

• High school diploma or equivalent
• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Ability to lift 50 lbs.
• Valid driver's license and good driving record
• Parts or inventory control experience and lift truck industry experience preferred

 

Work Authorization:

 

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees.  Current benefits being offered include:

• Competitive Wages.  The anticipated starting pay range for the position is $18.50 to $24.00, but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.  
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave,
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• 48 Hour of Paid Sick Leave,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

 

EO/AA Employer Minorities/Females/Protected Veterans/Disabled