Assistant General Manager - Rockridge, Oakland CA *New Shop Opening!*

Job DetailsJob Location: Rockridge - Oakland, CA 94705Position Type: Full TimeSalary Range: $28.17 - $30.11 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Retail

 Lead the Magic 

Rockridge, CA – Assistant General Manager – Salt & Straw | New Shop Opening!

Full-Time | $28.17-$30.11 per hour + Quarterly Bonus Potential

From our humble beginnings to becoming a beloved spot in our communities, our story is one of innovation, connection, and the pursuit of the perfect scoop. Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy. 

Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all. 

 

 What Assistant General Managers Do 

Assistant General Managers support the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. 

In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination. 

You will: 



Partner with the GM to achieve operational, cultural, and financial goals 





Lead shifts, ensuring smooth operations and exceptional guest experiences 





Plan and execute daily shift schedules, task assignments, and team safety 





Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers 





Support recruiting, hiring, onboarding, training, and retention of a high-performing team 





Manage cash transactions, inventory, and ensure product quality and food safety 





Assist with payroll, supplies, shop communications, and daily documentation 





Monitor labor and sales performance and support monthly P&L insights 





Partner on maintenance needs and vendor communications 





Deliver memorable hospitality, share flavor stories, and resolve guest concerns 





Step into team roles as needed and participate in community events 



 
QualificationsWhy You’ll Love It Here:    

We offer competitive pay, thoughtful benefits, and a people-first culture that invests in your growth. 



Performance Bonus Plan tied to your impact and shop success 





Financial Flexibility: Optional earned wages access, plus 401(k) match with 50% company match up to 1% of your salary after three months 





Medical, dental & vision insurance options starting your first month 





Paid Time Off: Start with 2 weeks PTO, grows from there 





Paid Holidays: 12 paid holidays/year 





Paid Sick Time: Stay home, stay well, get paid 





Two Days Off in a Row (a rarity in retail!) 





Mental Health Support: On-demand access 24/7/365 for you and your family 





Educational Support: Up to $1,800/year to support your learning goals 





Team Discount: 30% off all the magic 





First Dibs on Flavors before the public 





Pet Insurance (because pets = family) 





Flexible Spending Accounts, Accident & Critical Illness Insurance, and more 



 

 You’re a Great Fit If You: 



Have a high school diploma/GED 





Bring 2+ years of food service, fast-casual dining, or hospitality experience 





Have 18+ months of progressive leadership experience 





Have led teams of 10+ Team Members in a high-volume environment 





Know how to coach, develop, and support people with clarity and care 





Are excited to grow into greater leadership responsibility 





Are 18+ and available to work evenings, weekends, and holidays 



 

Wage Transparency   

We are actively embracing pay transparency by disclosing the hiring wage for this role as $28.17-$30.11, highlighting its full earning potential within the broader range of $28.17-$34.43

 

Important Notes 



Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present. 





Equal Employment Opportunity: Salt & Straw is committed to creating an inclusive workplace and provides equal opportunity to all applicants, regardless of race, gender, sexual orientation, disability, or background. 





E-Verify Participation: We participate in E-Verify to confirm work authorization. 



 

Our Values 

Create the Unbelievable 

Show Up Generously 

Act with Thoughtful Curiosity 

Share Human Kindness 

Make It Count 

 

These values guide everything we do — from th