Inside Sales Team Lead

With minimal supervision, support and assist the supervisor by providing leadership, training, and coaching to the unit. Provide analytical support as the subject matter expert to determine business processes.

Coordinate and manage the workload of the team by evaluating the workload, assigning and distributing projects, and determining and monitoring deadlines to meet standards of performance

Conduct various types of analyses, including data, feasibility, impact, technical, and workflow/processes to support business decision-making

Conduct internal and external research to gather data and accomplish objectives

Provide training and coaching on processes, procedures, and system tools to new team members

Represent the department on corporate and divisional projects as needed; communicate impacts and work with management to develop solutions

Act as first contact for urgent or escalated issues raised by Clients, Brokers, and Sales Team; identify resources for resolving escalated issues and delegate or handle responses as appropriate to ensure the highest level of customer satisfaction

Inform supervisors of trends in staff performance identified through observation and feedback

Monitor the phone system to ensure appropriate phone coverage is provided at all times; provide input to supervisors for developing a phone coverage schedule

Assist Supervisors with special projects to support organizational and departmental objectives

Job Specifications 

 

Typically has the following skills or abilities: 

Two to four years of customer service or administrative support experience

Experience managing a heavy workload

Proficient in a Windows environment with word processing, spreadsheet application, and data entry

Excellent communication and interpersonal skills to effectively communicate plan and installation information

Ability to have a solution-oriented approach to work

Demonstrated ability to identify and resolve moderately complex problems

Must be flexible and adaptable

Ability to stay focused and productive during times of ambiguity

Ability to provide effective feedback for and/or skills at process improvement

Type 35 wpm

Preferred Skills

Work in busy growing Customer Service/Distribution environment

Assist Supervisor with training new team members

Order Entry

Open new accounts

Create SOP's and run reports

Support field sales reps

Act as first contact for urgent or escalated issues raised by clients and sales teams

Assist Supervisor with special projects

Strong Excel required and SAP experience a plus.

#LI-ONSITE

#LI-MARCHON

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $17.00 - $27.50

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Informa