Behavioral Insights Fraud Analyst - Special Risk

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

The Role

Cash App is seeking a Behavioral Insights Risk Analyst to join our dynamic Behavioral Insights Team. A Behavioral Insights Risk Analyst leverages natural analytical and problem-solving skills to analyze large structured and unstructured data sets to identify trends, anomalies and inauthentic behaviors across Cash App accounts and products. This position relies on decisions made independently, with high precision and attention to detail.

This position will collaborate often with teammates, as well as work with many organizations within the business, such as Data Science, Machine Learning Modeling, Engineering, Product, Business Operations, Risk Operations, Compliance, and more. You will help drive innovation and influence Cash App's fraud roadmap, programs, and processes.

The ideal candidate possesses exceptional analytical and communication skills. They must also enjoy ambiguous problem solving and have strong self-motivation skills. This role requires a bias toward taking action in a fast-paced and dynamic environment. This role involves investigating potential risks, analyzing data for trends, and collaborating with various teams to mitigate risk.

Work from anywhere: This role can be performed from any location in the United States.

You Will

• Become an expert on customer behaviors and authentic and inauthentic activity within Cash App's ecosystem
• Investigate and escalate incidents of potential money laundering, risk, and other illicit activities across the Cash App platform
• Master the domain of risk and fraud (e.g. money laundering, gambling, child protection) and how your domain affects Cash App
• Learn to investigate and analyze complex data sets to resolve business challenges, identify opportunities for improvement, and provide insights and solutions
• Leverage industry experience and expertise to analyze existing risks within product offerings that require a high level of attention to detail
• Partner with internal business teams to identify and confirm emerging fraud trends and potential customer impact due to risk controls, both ahead of product launches and in an ongoing capacity
• Respond promptly to internal business partners and exercise exceptional communication skills to optimize each contact
• Must be able to take initiative, plan, organize and prioritize projects with overlapping deadlines competently; work independently and help others; must be highly motivated and detail-oriented
• Foster a culture of professionalism, accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fraud and risk controls
• Other responsibilities as assigned

You Have

• 3-5+ years experience in risk and/or fraud detection in financial services or technology with an emphasis on KYC/CIP/AML/Gambling/Child Protection processes.
• Knowledge of AML transaction monitoring/suspicious activity reporting typologies and risks regarding funds transfers/peer-to-peer payments, equities, and cryptocurrency.
• Experience working with machine learning teams
• Experience working with existing and developing new taxonomies for fraud and risk related issues
• Strong understanding of relevant financial regulations (e.g., BSA, USA PATRIOT Act, AML Act)
• Superior writing and editing skills, with the ability to produce copy requiring minimal rework; technical or procedural writing experience a plus
• Experience working with teams across countries and time zones
• Ability to synthesize information and make clear, concise recommendations on a course of action
• Flexibility to adapt and able to manage multiple assignments while working independently

Even Better

• Bachelor's Degree in Finance, Accounting, Mathematics, Economics, Computer Scien