Client Training Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Training Specialist

What does a great Training Specialist do at Fiserv?
As a Training Specialist at Fiserv, you will play a crucial role in providing training to our clients on the functionality of our financial industry software. Your mission is to engage and nurture clients, ensuring an optimal learning experience while transferring and retaining knowledge effectively. Your work directly contributes to our values of earning client trust every day and creating with purpose.

Responsibilities

• Be a continuous learner to stay updated on network regulatory requirements and client guidelines
• Monitor training systems to detect and address potential issues for client readiness
• Proactively communicate with clients and training participants about upcoming training sessions
• Deliver exceptional learning experiences using effective training and facilitation techniques to ensure successful knowledge transfer
• Conduct training sessions both onsite and virtually
• Provide recommendations to enhance training processes and documentation for continuous improvement
• Demonstrate expertise in compliance and banking procedures to address client inquiries confidently
• Respond to internal and external stakeholders regarding training, system requirements, and functionality
• Accurately update client data in the internal LMS system to track user and participant information
• Flexible travel up to 50% may be required

What You Will Need To Have

• Associates degree or equivalent qualification
• 3+ years of experience in financial or adult education
• Proficiency in Microsoft 365 tools (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
• Passion for training and delivering exceptional client experiences

What Would Be Great To Have

• Intermediate computer proficiency
• Strong problem-solving and decision-making skills
• Effective written and verbal communication abilities
• Ability to work collaboratively in a team environment
• Skill in prioritizing workload effectively
• Strong interpersonal and communication skills
• Experience in developing and delivering eLearning and instructor-led training to adult learners
• Familiarity with business software programs and curriculum design tools
• Knowledge of Core Banking Platform/EFT Software
• Flexibility to work varied hours aligning with department and client needs
• Financial industry experience, particularly in Loan Servicing, Deposit – Branch and Back Office operations/service, Business Intelligence, and Technical Operations

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation shoul