SAP NS2 ServiceNow Architect

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

SAP NS2 ServiceNow Architect

 

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP.  At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans.  We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data; Must be a U.S. citizen.  SAP NS2 does not offer Visa sponsorship for this role.  All internals must have manager’s approval to transfer. 

REQUIREMENTS:

 

ServiceNow Architecture & Leadership

• ServiceNow Certified Technical Architect (CTA), or multi-module CIS certification (required)
• 10+ years leading enterprise-scale implementations across ITSM, ITOM, CMDB, CSM, SPM, IRM, and SecOps
• Deep expertise in platform architecture, multi-instance design, scoping, and performance optimization
• Experience architecting and operating IL4/IL5 self-hosted environments
• Strong knowledge of DoD IL4/5/6 requirements and secure government architectures
• Expertise in NIST 800-53, FedRAMP High, DoD SRG, and continuous ATO processes
• Experience managing infrastructure (HA/DR, upgrades, cloning, capacity planning)

 

AI, Automation, Innovation & Integration

• Expertise in integration architecture (REST/SOAP APIs, MID Servers, ESB, API lifecycle management)
• Experience designing secure, customer-facing APIs (OAuth 2.0, mTLS, rate limiting)
• Proven integration with SAP (BTP IAS/IPS, S/4HANA, HCSM) and identity platforms

• Strong understanding of authorization boundary protection and cross-domain data exchange
• Experience with ServiceNow AI/ML (NowAssist, GenAI, Predictive Intelligence, Virtual Agent, MCP)
• Knowledge of intelligent automation (routing, summarization, recommended actions)
• Hands-on experience with Flow Designer, Process Automation, and ATF
• Understanding of agentic AI concepts and strategies for "lights out operations"

 

Preferred Certifications

• ServiceNow CTA, Togaf, ITIL, Security+ or CISSP, Certified Scrum Master (CSM), SAP BTP certification

 

RESPONSIBILITIES:

 

Enterprise Architecture & Strategic Planning

• Define and maintain ServiceNow architecture aligned to SAP NS2’s 2026–2028 roadmap
• Design multi-instance architecture supporting IL4/IL5/IL6 with secure boundary controls
• Lead platform expansion across ITSM, ITOM, CSM, SPM, IRM, SecOps, and ITAM
• Develop technical roadmaps for AI/ML integration, automation strategies, and instance consolidation
• Develop roadmaps for AI/ML, automation, and instance consolidation
• Produce architecture artifacts (solution designs, integrations, security, compliance)
• Plan migration strategies from ServiceNow cloud to IL5 self-hosted and future IL5 cloud environments

 

Self-Hosted Instance Architecture & Security

• Lead IL4/IL5 self-hosted architecture, including hardening, monitoring, and ATO sustainment
• Design infrastructure (compute, storage, databas