Associate Principal, Strategic Account Services (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As an Associate Principal, Strategic Account Services you will play a pivotal role in driving the success of our Essentials Pro solutions by leading strategic initiatives, managing strategic client relationships, and guiding cross-functional teams. This position requires a combination of strong leadership, deep industry knowledge, and technical acumen to help our clients optimize their revenue cycle processes while supporting the company’s growth objectives.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Enjoy delivering exceptional customer service to high profile, complex clients
• Passionate about being the protector of revenue
• Be part of a team that is collaborative and likes to have fun along the way

To be qualified for this position you:

• Bachelor’s degree in Business, Healthcare Administration, Computer Science, or related field (Master’s preferred)
• Minimum 7 years of experience in revenue cycle management, healthcare technology, or a related field
• Proven track record in SaaS solution delivery, client management, and team leadership
• Strong understanding of healthcare regulations, revenue cycle management, and compliance
• Exceptional analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Proficient in project management methodologies and tools
• Familiarity with automation tools, analytics platforms, and healthcare IT systems

You will set yourself apart with:

• Strong Account Management experience in the provider space
• Healthcare Technology Experience
• Proven track record in positively impacting NPS Scores

You will be:

• Developing and executing strategies for deploying Availity solutions to meet client needs
• Collaborating with senior leadership to identify growth opportunities and enhance service delivery
• Creating and owning a Strategic Account plan and any risk mitigation plans
• Partnering with the Sales Executive to oversee contract renewals and drive re-contracting processes
• Serving as the primary strategic contact for key clients, ensuring satisfaction and engagement
• Maintaining frequent engagement with clients
• Co-hosting Annual Business Reviews with Client Success Managers (CSMs)
• Developing strong relationships with C-suite executives and aligning solutions with strategic objectives
• Providing expert guidance and industry insights to clients to drive better outcomes
• Staying abreast of trends, regulations, and best practices in healthcare industry
• Providing insights to guide product enhancements and inform company