Field Service Supervisor

LGG INDUSTRIAL 

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. 

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. 

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit www.lggindustrial.com 

ABOUT THIS OPPORTUNITY

Role Profile

Position: Field Service Supervisor

Job Location: Philadelphia, PA

Job Type: Full-Time

Status: Non-Exempt

Summary of the Role  

The Field Service Supervisor is a hands-on leader who can manage activities related to the functioning of the field service team to meet or exceed customer expectations and to achieve team results and company goals while meeting operating revenue, growth, and service. In addition, the Field Service Supervisor establishes and maintains effective relationships with their staff, customer contacts, carriers, and other vendors. Reports to Regional Field Service Manager. 

Responsibilities  

• Must maintain 100% commitment to safety policies and procedures 

• Supervise staff, including training, setting expectations and daily objectives while holding team members accountable, including progressive discipline 

• Plan, organize, direct, manage and evaluate all field service activities 

• Ensure all teams are following all safety requirements including being up to date on all safety trainings, site specific training courses, and annual refreshers of MSHA 

• Good understanding of overall Quality process and documentation 

• Communicate general and quality-related concerns to management/End User 

• Provide onsite customer service and directly interface with the customer by scoping job requests and following up after the job is complete to ensure customer satisfaction 

• Leads field service team on jobs and works along with team to perform conveyor belt installation with mechanical or vulcanized splice 

• Understands tools and machinery applicable to the job 

• Cross trains in our other departments (Hose fabrication and testing, instrumentation testing, valve automation, general warehousing) 

• Makes recommendations to management with respect to product and process improvement 

• Perform other duties as trained and qualified for 

Skills and Abilities  

• Ability to work overtime hours and weekend work when required 

• Ability to travel to out-of-town jobs 

• Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner 

• Must have excellent communication skills, both oral and written 

• Basic mechanical skills including the use of hand tools. 

• Basic computer skills including internet and email. 

• Must be able to apply OSHA standards applicable and MSHA standards as applicable 

Minimum Qualifications 

• Be at least 21 years of age  

• At least 3 years of experience working with conveyors and conveyor components 

• Mechanically inclined; demonstrates and applies knowledge to maintenance and repair of belting and associated machinery 

• Have a valid driver’s license and a clean driving record  

• Have a high school diploma/GED  

• Reliable transportation is a must  

• Be able to work independently  

• Ability to safely drive a Company truck or other me