Principal, Security Monitoring Response - Crisis Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal, Security Monitoring Response - Crisis Management

Overview

Mastercard's Corporate Security organization protects the trust that makes every transaction possible. Within that mission, the Global Fusion and Intelligence program leads a worldwide network of Fusion Centers, enterprise crisis response, threat intelligence operations, and forward-looking Threatcasting capabilities.

The Principal, Security Monitoring and Response sits at the center of that mission. This role carries enterprise-wide accountability for the safety of our people, the protection of critical assets, and the continuity of operations across a global footprint. It demands more than operational expertise: it requires the judgment to make sound decisions when information is incomplete, the composure to lead under pressure without sacrificing accuracy, and the credibility to brief the most senior levels of the organization with precision and confidence.

This is a role for someone who earns trust through competence, leads through decency, and brings out the best in the people around them. The ideal candidate is as effective in a room full of executives as they are in a 3 a.m. crisis call. They understand that how a team responds to difficulty is just as important as whether they respond at all.

Mastercard operates a follow-the-sun model for global crisis coverage. This role requires readiness to lead outside standard business hours when the mission demands it.

Responsibilities

Serve as incident commander or senior advisor during enterprise-level crises affecting Mastercard's global operations, technology, reputation, or workforce. Your judgment in these moments shapes outcomes for the organization and the people within it.

Coordinate situational awareness and response actions across regional teams, ensuring that the right information reaches the right people at the right time, with clarity and without noise.

Translate complex, fast-moving operational data into concise, accurate briefings for senior executives and board-level audiences. Your communication must drive decisions, not defer them.

Own the design and maintenance of enterprise crisis management frameworks, playbooks, and governance structures that keep the organization prepared and compliant across evolving regulatory environments.

Lead crisis simulations and tabletop exercises with Mastercard leadership, regulators, and external partners. Build the kind of organizational muscle memory that makes the real thing feel manageable.

Institutionalize lessons learned from real incidents and exercises. Continuous improvement is not a phrase here; it is a standard.

Cultivate and sustain partnerships with law enforcement agencies, government bodies, and industry organizations including FS-ISAC, INTERPOL, and Europol. These relationships are strategic assets and must be managed accordingly.

Develop and report performance metrics that demonstrate the program's readiness, impact, and trajectory. The ability to measure and communicate value to senior leadership is as important as the operational work itself.

Mentor regional crisis managers and analysts with the same decency and rigor you bring to the mission. A culture of accountability, psychological safety, and shared excellence does not happen by accident; it is built intentionally.

All About You

Extensive experience leading crisis response, intelligence operations, emergency management, or related functions within a global or highly regulated environment. You have been in the room when it mattered and performed.

A track record of leading enterprise or multi-region incident response and business continuity programs at scale, with demonstrable outcomes.

Deep familiarity with operational resilience and regulatory frameworks within financial services or similarly complex industries.

Executive-level communication skills, both written and verbal. You can brief a C-suite audience under pressure, synthesize ambiguity into actionable clarity, and hold a room without losing the thread.

A collaborative leadership style that brings people together across functions, time zones, and organizational structures, without sacrificing decisi