Product Owner II - API Development / Customer Delivery

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

 

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

 

This role has a hybrid work schedule (2 days per week in the office) and we will consider candidates based in Portsmouth, NH, Boston, MA, Plano, TX. 

 

Job Introduction:

 

As a member of the LIFTED Shared Services team, the Product Owner II - API Development / Customer Delivery represents the voice of the customer and the organization through the delivery of business value, focusing primarily on vendor-originating data pertaining to Vehicles, Drivers, Credit, and Compliance and will expand to other developing Shared Services opportunities. 

 

The candidate who fulfills this role must work closely with stakeholders (business and technology), including leadership, to define and prioritize initiatives, features, and stories, ensuring alignment with customer needs and organizational goals. This person must demonstrate the ability to understand our customers’ needs and problems in detail and ensure the issues are clearly defined and prioritized so that the agile teams are focused on the most valuable work. 

 

The candidate is a team member who is always communicating with stakeholders, ensuring an aligned understanding of how the agile team can provide the highest value to the customer through the lens of the product portfolio. 

 

The person in this position must demonstrate the ability to understand the technical essentials of the products they manage and collaborate with agile teams, product owners, technical managers, architects, and other stakeholders throughout the Shared Services product portfolio suites, as well as across various Liberty Mutual markets, to develop a profound understanding of the technologies and systems they support. 

 

About the job:

• Collaborates to create and/or enhance a product vision and alignment with strategic priorities with stakeholders. Contribute to the development of the portfolio vision. Communicates product and portfolio vision to their agile team, stakeholders, and other agile teams beyond their portfolio/functional area.
• Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable, initiatives, epics, and user stories.
• Sets priorities and actively participates in the quarterly planning cycle for the products they are responsible. Collaborates with Product Owners across Liberty Mutual to set priorities for portfolio quarterly planning.
• Sets expectations with stakeholders for the delivery of new capabilities, features, and functionalities, defining Key Value Indicators that help measure outcome attainment and transition product enhancements onto the product backlog.
• Participates in agile team demos, retrospectives, and all other scrum ceremonies.
• Works daily with the agile team, clarifying business needs, assisting in removing product-level roadblocks, constantly communicating, and supporting alignment around product strategy and resolving open issues/questions quickly and efficiently.
• Collaborates with IT and business leadership to align development and business. 
• Monitors and maintains the product’s health, supporting long-term product viability and efficiency, and balancing long and short-term costs with desired outcomes and projected benefits.
• Analyzes and reports on feasibility, cost of delay ramifications, economies, customer-related product usage metrics, or other aspects of planned or potential changes to the product. Ensures a well-positioned product through internal and external market & industry analysis.
• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external agile teams to ensure priorities are aligned across agile teams bot