Associate Crew Scheduler

Department:

Crew Scheduling

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As an Associate Crew Scheduler at Southwest Airlines, you’ll play a vital role in ensuring every flight is safely and efficiently staffed by applying your knowledge of Federal Aviation Regulations (FARs), Collective Bargaining Agreements (CBAs), and company policies. Supporting both Flight Attendant and Pilot scheduling, this entry-level role offers hands-on training to build expertise in all aspects of Crew Scheduling. You’ll work across multiple systems to resolve complex scheduling challenges in a fast-paced, high-pressure environment to demonstrate strong critical thinking, attention to detail, and effective communication. Whether working independently or as part of the Team, your focus will be on delivering Legendary Customer Service and Hospitality to our Crews while ensuring compliance and operational excellence. Your work will directly impact the reliability of our operation and the experience of our Employees and Customers which helps Southwest take to the skies with confidence, care, and coordination.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Successfully complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Associate Scheduler position
• Administer and maintain Crew Member schedules in accordance with all Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
• Demonstrate knowledge and ability to create, analyze and process trips and reroutes, provide accurate and timely notification to Crew Members for duty assignments using a multi-line phone system and a computer with multiple software programs/monitors
• Record and track information pertaining to Crew Members schedules utilizing the crew tracking system and efficiently schedule Crew Members
• Make cost conscious, time sensitive decisions that are compliant with Federal Aviation Regulations, Collective Bargaining Agreements, and Company policies and procedures
• Execute and resolve complex tasks in a timely and efficient manner
• Work in tandem with other Schedulers and other Southwest Airlines operational personnel in rescheduling, routing, and communicating schedule changes to our Crew Members during irregular operations
• Provide Hospitality and demonstrate professionalism in all interactions with Employees
• Assist Crew Members with applicable schedule adjustments when automated functionality is not available
• Assist with daily and monthly checklists/reports
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to intentionally learn, retain and apply Federal Aviation Regulations, Collective Bargaining Agreements, and Company and departmental policies and procedures
• Ability to demonstrate proficiency on all Crew Scheduling applications
• Skilled in critical thinking with the ability to exercise good judgement to make decisions and resolve complex tasks efficiently in a timely manner
• Skilled in organization and performing concurrent tasks to maintain focus on critical details work in a fast-paced, dynamic work environment
• Ability to independently work under tight time constraints and in high stress situations to accomplish assignments
• Ability to effectively communicate by email, telephone, records keeping systems and in person
• Ability to perform mathematical computations using decimals and/or hours and minutes, both with and without a calculator