Salesforce Business Analyst

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels you are valued in the workplace. Do you not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle their roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what they do.  It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Salesforce Business Analyst!

This position is a remote role based out of Maple Plain, MN

We are looking for a Salesforce Business Analyst to join our expanding technology organization to work with our global Finance, Manufacturing, Sales, Marketing, Customer Service, and Commerce Services teams performing business analysis for our custom software, automation platforms, and our unique customer website experience. You’ll be a key contributor on technology projects and initiatives that support, grow, and manage our technology capabilities at Protolabs globally!

As a Salesforce Business Analyst you will:

• Work collaboratively with product owners, software developers, business users and stakeholders to elicit and document requirements, analyze and guide solutions to ensure they meet the needs of the business, and ensure project deliverables match the business requirements.
• Collaboratively define, gather, and consolidate high level user stories identified during release planning.
• Refining requirements to reduce ambiguity and create a clear product vision in the backlog
• Maintain visibility to user stories, being attentive to changing requirements and priorities.
• Work as a team and with other cross-functional teams to design solutions that meet the needs of multiple business lines.
• Raise awareness of solutions that will include process changes and work with the organization to ensure business readiness.
• Verify product quality through system testing in addition to user acceptance testing.
• Create user stories, identify and capture acceptance criteria and UI design to clearly communicate the needs of the business and direction of the product owner.
• Work with the product owner to groom the backlog of prioritized user stories as necessary.
• Prepare work to support program increments.
• Support and foster the Agile development methodology.
• Review completed development work with the product owner, stakeholders, and users as necessary before release into production.
• Define high level requirements based on strategic initiatives.
• Be an advocate for the work, promoting and increasing visibility to the program.
• Collaborate with the team on working agreements. Define Definition of Ready, Definition of Done and how your work fits into those definitions.

You have: 

• Experience leveraging Salesforce to empower sales and operational excellence.
• Prior experience eliciting and interpreting business and user requirements and providing IT solutions in a Business Analyst role.
• Demonstrated analytical skills breaking down system and process problems and ability to partner with business users on recommend solutions.
• Experience writing features and user stories, including detailed descriptions and acceptance criteria.
• Experience developing and communicating business workflows.
• Experience conducting and leading business requirement gathering sessions, decomposing abstract ideas into details, and identifying and communicating risks.
• Demonstrated work experience in a Business Analyst or Product Owner role supporting technology and business partners with the implementation of technology solutions.
• Demonstrated experience in working within an Agile team in a fast paced, technically challenging environment.
• Excellent technical writing skills.
• Excellent organizational, problem solving, troubleshooting, time management, oral and written communication skills.
• Knowledge of industr