Senior Wireless Training Specialist

Before you apply, please read the following questions and ask yourself if they are describing you:

• Are you a bilingual Spanish speaker and an experienced AT&T Wireless subject matter expert (SME)?
• Do you know AT&T’s wireless products, plans, services, and processes inside and out, from how to greet customers, to explaining offers, plans, processes, closing the sale, how to fix issues after the sale, and everything in between?
• Are you as equally skilled, competent, and comfortable using Spanish for business audiences as you are in English?
• Do you have the ability to seamlessly translate English documents, presentations, and materials into Spanish, maintaining the necessary message nuances and points to retain that piece’s effectiveness?
• Are you a proficient trainer and writer, skilled in the high art of creating, writing, and delivering dynamic, persuasive, informative, easy-to-understand materials and presentations?
• Can you hold the attention of an in-person or virtual classroom full of eager learners with your intelligently entertaining public speaking skills and acute active listening powers?
• Do you possess excellent PowerPoint skills and message design abilities and are laser-focused on attention to detail and subtle language nuance in English and Spanish?
• Do you own the natural confidence to tackle ever-changing offers, products, and services, as well as master unique and complex order entry systems, processes, and remedies?

If you think these questions describe you and your skill set, and you are passionate about training, writing, and the creation and development of informative, enlightening, motivating, and intelligently entertaining materials and presentations, then we need you on our team!

DSI, a premier Dallas-based sales enablement and custom business solutions company, founded in 1984 and family-owned and run, has an immediate career opportunity for a bilingual (English/Spanish) Sr. Sales Training Specialist/AT&T Wireless subject matter expert (SME). This position will be responsible for developing materials for, and training sales associates on, AT&T Wireless products, services, and processes, specifically for Spanish-language sellers and support agents.

Requirements

• AT&T Wireless and Fiber broadband internet knowledge
• Must have equal competency in both English and Spanish writing/speaking skills for business audiences
• Must be comfortable delivering and facilitating training in both English and Spanish
• Strong proficiency in translating existing sales materials and presentations from English into Spanish (and vice-versa), maintaining all instructions, meanings, and nuances throughout the translation process
• Clear, dynamic, and precise communication skills to all levels of employees, from entry-level agents to C-level executives, both inside and outside our organization
• Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or premium video subscription services, and/or consumer electronics sales experience
• Proficiency in many forms of audience-driven content creation, design, and delivery, especially Microsoft’s PowerPoint, with a detailed eye toward designing and delivering slides for clear, virtual presentation and/or classroom projection
• The qualified candidate should be able to create and deliver clear, engaging, aesthetically formatted, and properly animated PowerPoint content with quickness and ease
• Extraordinary attention to detail in content creation and language nuance

Computer Skills

• Required: Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
• Highly Preferred: Cloud-based content storage (ex. Dropbox, organization, and file-sharing expertise
• Preferred: Adobe Creative Suite, LMS, and general audio/video editing software

Other Requirements

• Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
• Bilingual in both verbal and written forms of communication in English and Spanish
• Neat, professional appearance, and outgoing demeanor
• Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
• Must be available for multi-day, overnight travel (est. 1-3 times/quarter)
• Valid passport
• Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly