Senior Business Execution Consultant - CSBB Customer Impact

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant for our Customer Impact Team as part of Consumer, Small & Business Banking. This role will be responsible for program support, monitoring, tracking, reporting, data collection and analysis, as well as other governance support activities related to Customer Remediation and Redress Policy Execution within CSBB.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead customer impact assessment for issues and business operations/production events.
• Drive risk assessment of potential new remediation and redress projects, partnering with Product, Analytics, Operations, Finance, Risk, Control, Legal, Compliance and other partners (including Customer Remediation COE and Redress Office).
• Partner with stakeholders including business owners in identifying and implementing the necessary corrective actions or enhancement to manage current customer impact and prevent future customer impact.
• Provide Point of Contact support throughout the lifecycle of remediation and redress projects: intake, root cause analysis, strategy/scope, population identification, data validation, execution planning and monitoring, QA or validation, and financial accruals/adjustment.
• Be the point of contact for stakeholders for Customer Remediation/ Redress projects, incl. meeting representation, routine management, roadblock removal, concern escalation, documentation, reviews.
• Provide customer remediation and redress expertise, as well as transparency on project status including reporting, governance routines, and escalation support.
• Conduct analysis to identify themes, trends and specific opportunities for product, process, and control improvement.

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• A BS/BA degree or higher.
• Financial services experience strongly preferred, specifically within branch banking.
• Leadership skills including the ability to influence effectively in a matrix environment.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Strong collaboration and partnering skills with cross-functional teams.
• Critical thinker and problem solver.
• Curious, fast learner, proactive.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced Microsoft Office skills.
• Ability to interact with all levels of an organization, including senior management.
• Experience developing improvement processes and implementation strategies.
• Experience with risk assessment and controls.
• Reporting experience, analytics experience, or a combination of both.
• Exposure to customer remediation, redress, or issue management.
• Track record of driving results.

Posting Location(s):

• AZ-Phoenix: 11601 N Black Canyon Hwy
• NC-Charlotte: 401 S Tryon St
• MN-Minneapolis: 550 S. 4th St

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$84,000.00 - $149,400.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

10 Jan 2025

*Job posting may come down early due to volume of