Payments Operations Analyst
SonyAbout the role
Join the Sony Engagement Platform Services (SEPS) Team, where innovation meets collaboration in the dynamic world of digital engagement. At SEPS, we are building the next-generation platform that powers how fans connect with the content—and the creators—they love. Our mission is to unlock meaningful, data-driven engagement across Sony’s entertainment ecosystem, from games and anime to music, film, and live experiences—empowering both internal teams and external partners to build at scale. Our mission is to create a world-class engagement platform that not only enhances existing revenue streams but also drives new opportunities through a robust ecosystem of partners and creators. By decoupling application development from platform services, we empower our teams to deliver exceptional solutions with agility and efficiency. If you are passionate about shaping the future of digital engagement and want to be part of a vibrant community that values creativity and collaboration, we invite you to explore the exciting opportunities within our team. Together, we will shape the future of fan experiences and define the foundation for what’s possible in the realm of engagement. To learn more visit: www.sony.com/en/SonyInfo/technology/stories/entries/sep_introduction/
POSITION SUMMARY
We are seeking a Payments Operations Analyst to support the Sony Engagement Platform, helping Sony operating companies consume SIE's payment orchestration capabilities and related commerce services globally. This role sits at the intersection of platform operations and OpCo activation, focusing on payment performance monitoring, operational reporting, onboarding readiness, issue coordination, testing support and process documentation.
The successful candidate will work closely with SIE Global Payments, Sony Engagement Platform, product, engineering, risk, fraud and regional business teams to help ensure payment services are operationally reliable, measurable and scalable. This role requires strong attention to detail, analytical curiosity, sound operational judgement and the ability to turn payment data and operational feedback into clear actions.
Overall, we are looking for an individual who is passionate about our brand and what they do, has a high sense of integrity and excels in building strong relationships by deeply caring about others, including our customers.
JOB RESPONSIBILITIES
Monitor payment performance, transaction trends and operational indicators for Sony operating companies, producing operational reporting and issue tracking that helps identify anomalies, processing issues, customer friction and optimisation opportunities.
Prepare regular and ad hoc reporting covering payment performance, onboarding status, operational risks, open issues and follow-up actions.
Partner with SIE Global Payments and Sony Engagement Platform stakeholders to interpret payment data and translate findings into practical recommendations.
Support onboarding and readiness activities, including Payment Service Provider (PSP) setup, configuration, testing coordination and other operational tasks.
Maintain operational trackers, action logs and supporting materials for payment success plans, service reviews and stakeholder discussions.
Coordinate payment-related issue triage across Sony operating companies, PS
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s