ARIZONA BARBERING AND COSMETOLOGY BOARD

The Arizona Barbering and Cosmetology Board's mission is to protect the public's health and safety by licensing qualified schools, establishments, and individuals, and ensure compliance with state statutes and regulations.

CUSTOMER SERVICE REPRESENTATIVE 2

Job Location:

1740 West Adams Street

Phoenix, AZ 85007

 https://bcb.az.gov/

Posting Details:

Hourly: $18.50 

Grade: 15

Open Until Business Needs Are Met

Job Summary:

This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board. Call types include licensing, payment, and compliance questions.

This position may be available for remote work within Arizona (1 day per week in the office/hoteling, Wednesdays).

Job Duties:

• Perform research and accurately enters data in the Cosmetology and Barber database

• Consults with leaders to ensure information provided to callers is accurate

• Answers incoming calls to the Arizona Barbering & Cosmetology Board

• Provides accurate, high quality responses to questions and inquiries

• Call types include licensing, payment, and compliance questions

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Business English to include proper sentence structure, grammar and punctuation

• Knowledge of Arizona Barbering & Cosmetology Statutes, rules, and regulations

• De-escalation techniques

• Problem resolution

• Google Suite

Skills in:

• Proficiency with technology, especially computers, software applications, and phone systems

• Communicating effectively while actively listening to others

• Conveying rules regulations, laws, policies, and procedures

• Responding to customer service complaints/problems

• Applying world class customer service techniques

• Typing at least 45 words per minute

• Critical thinking and reasoning

Ability to:

• Work in a busy call center environment with time constraints, high call volumes, and stressful conditions

• Perform phone interview while simultaneously inputting information into a database

• Resolve difficult customer service complaints/problems

• Accept responsibility for work product and outcomes

• Maintain a professional demeanor at all times

• Sit for long periods of time

Selective Preference(s):

• Previous call center experience

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

• Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Please note, enrollment eligibility will become effect