Manager Auto Warranty Claims

Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

Primarily responsible for managing the Claims unit.  Monitor, advise, control and coordinate associates and workflow within the assigned unit to meet goals and standards.

• Coach and develop associates to meet and/or exceed performance goals.
• Evaluate associates and complete performance evaluations with recommendations for salary adjustments, and/or disciplinary action.
• Review all claims reports for accuracy and report to Principals any significant changes in claims payment, claim types, etc.
• Leads all Claims Examiners – making sure they are completing tasks, answering the phone correctly and underwriting the claims correctly. 
• Review claim calls to ensure proper claims underwriting and Review Claims examiner calls to critique the customer calls and go over with each examiner to improve skills.
• Handling of DACO claims. 
• Have weekly meetings with the Claims examiners to go over new products or problem cases and other training.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job.  They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

• Bachelor’s Degree or equivalent work experience
• 2-5 years’ experience which includes exposure to relevant commercial, administrative or industry work environment.  
• Experience in extended service contract sales or service required. 
• Prior managerial experience required.
• Refining skill sets
• Proven track record of keeping promises to Fortegra team
• Execution leadership
• Proven track record of leading a team to improved performance for customers and Fortegra
• Significant exposure to client services from an operational and leadership perspective
• Ability to solve complex business problems via initiative and teamwork
• Self-Starter with a positive attitude and the ability to handle multiple tasks and priorities
• Excellent problem-solving and communications skills
• Solid customer focus and should be able to operate well in teams
• Good telephone manner
• Ability to develop and motivate staff
• Great confidence and an excellent business sense
• Should be able to set, satisfy and exceed targets
• Other duties and special projects as needed.

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), educational assistance and more.