Principal Architect, Technology - CPE & In-Home Networking

This is a remote position.

Position Title: Principal Architect, Technology - CPE & In-Home Networking

Base Salary: $155,000 to $230,000 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values:

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.  

• Earning Your Trust:  We build trust through clear, honest, human communication. 

Job Summary

For most Ziply Fiber subscribers, the CPE and home network is the network. The Principal Architect for CPE & In-Home Networking owns the strategy, architecture, and operational platform for every device we put in a subscriber's home — from ONT and residential gateway selection through Wi-Fi evolution, firmware lifecycle, and the digital orchestration layer that manages them all at scale. You will drive the roadmap for our In-Home CPE ecosystem, lead the transition to Wi-Fi 6/6E/7 across our fiber footprint, and build the operational tools that reduce support costs and improve subscriber experience across 1M+ customers.

This is a hands-on senior independent contributor role for a CPE and in-home networking architect who has designed, certified, launched, and operated broadband device ecosystems at scale. Reporting to the VP, Network Architecture & Engineering, this role serves as the senior CPE architecture authority responsible for setting standards, influencing technical direction, and guiding engineering, product, operations, field, and vendor partners through complex device, firmware, Wi-Fi, orchestration, and subscriber-experience decisions without direct people-management responsibility.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

CPE Architecture & Digital Orchestration

● Design and own Ziply's digital orchestration platform for In-Home CPE: managing residential gateway and ONT configuration, monitoring, and lifecycle across 1M+ unique subscribers.

● Define CPE architecture roadmap: platform selection, multi-gig support, Wi-Fi 6/6E/7 evolution strategy, and integration with Ziply's fiber access network.

● Own the orchestration layer that unifies CPE management, subscriber diagnostics, and operational tooling — reducing manua